IT End User Support Analyst I

IT End User Support Analyst I

About the Role

Responsible for all IT strategy development execution and management activities supporting secure digital innovation & capabilities both internally and externally.

Responsible for daytoday delivery of technology services to internal and external clients. Services include incident capture and resolution; performance monitoring tuning and actioning; breakfix resolution; support of operational audits and certifications; and other operational administrative functions such as equipment circuit ordering and associated activities.

Responsibilities

• Provides onsite enduser support.
• Installs applications.
• Manages hardware and software installations and troubleshooting.
• Mentors junior level desktop support members.
• Participates in ticket queue management.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and configures new hardware.
• Manages sitelevel inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Basic Qualifications for Consideration

• Performs routine assignments in the entry level to a professional job progression.
• Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories principles and concepts.
• Develops competence by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction guidance and direction from others.
• Requires conceptual knowledge of theories practices and procedures within a discipline.
• Applies general knowledge of business developed through education or experience.
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Exchanges straightforward information and asks questions and checks for understanding.

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role you can expect the following working conditions:

• Onsite Work: Work in our local office receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our awardwinning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work
Grow and thrive both personally and professionally
Make a difference with our clients in our communities and with the millions of people we support

When you join Conduent you are engaged in creating the future both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensationrelated information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $47740 $60000