Sales Support (Lead, Order Management (Logistics/Operations))
Sales Support (Lead, Order Management (Logistics/Operations))
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1 Vacancy
Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
A Career at HARMAN Lifestyle
Were a global multidisciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.
- Contribute your talents to highend esteemed brands like JBL Mark Levinson and Revel
- Unite your passion for audio innovation with hightech product development
- Create pitchperfect cuttingedge technology that elevates the listening experience
About the Role
As Lead Order Management Specialistwithin Consumer Audio you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function Best in Class. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes communication continuous improvement and best practice development initiatives.
What You Will Do
- Work with Sales S&OP Transportation and logistics finance and marketing to ensure business goals are supported.
- Respond swiftly and resolve critical situations that impact customer service delivery and KPIs/SLAs.
- Account Ownership (Top/National Accounts) Manage the frontend ordertocash process from customer purchase order to sales order conversion to fulfillment and final mile delivery tracking.
- Partnering with demand/supply planning and sales order submissions and allocations to maximize retails sales and wholesale inventory for launches and replenishment while also ensuring retail partners are supported for planned sales activity.
- Ensure Adherence to Vendor Compliance requirements driving the reduction and elimination of fines.
- Monitor and EDI issue resolutionP 940 (outbound & inbound)
- Support Vendor Portals and Requirements
- Identify opportunities for process improvement. Work with management to prioritize plan and execute the most impactful improvements.
- Daily reporting on assigned accounts
- Managing RMAs
What You Need to Be Successful
- Bachelors degree in business administration operations or a related field
- Minimum 5 years of relevant experience in SCM Credit Finance and/or Sales Administration
- Detail oriented
- Strong analytical written verbal and organizational skills
- Strong Excel and PowerPoint skills
Bonus Points if You Have
- Experience with SAP ERP and/or a similar ERP system is highly preferred.
- Strong organizational skills
- Project Management experience
What Makes You Eligible
- Be willing to travel up to 10% domestic travel
- Be willing to work in an office in Northridge CA
- Successfully complete a background investigation and drug screen as a condition of employment.
What We Offer
- Flexible work environment/ Hybrid
- Access to employee discounts on worldclass Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- Be Brilliant employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
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#LIHybrid
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Salary Ranges:
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Employment Type
Full-Time
