Service Technician

Position Title: HVAC Service Technician I

Location Name: Hays Cooling

Location Address: 24825 North 16th Avenue Suite 115 Phoenix AZ 85085

Why You Should Join the Service Experts Team

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers including incentive and bonus opportunities depending on the position

• Up to $130000 on average First Year Total Compensation Total Compensation is Hourly plus Spiffs/Commissions***Depending on Center this could be more

Generous PTO provided:

• 20 paid days off within your first year of employment (vacation & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during Slow Season due to our extensive customer base you will never have to worry about not being able to provide for your family yearround
• Ready to get out of your work truck We have ample advancement and careergrowth opportunities available across the U.S.
• Hold on to your more of your paycheck with Companysponsored Medical Dental and Vision Insurance programs
• Companyprovided smart phone tablet uniform plan and tool replacement program
• Well make you better at what you do with our internal Training Academy
• Bestinclass 401(k) Retirement Savings Plan with attractive company matching contributions
• Companypaid employee Life Insurance with options for YOU and your Family!
• Shortterm and Longterm disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as:Legal advice pet insurance and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating Air Conditioning & Plumbing!

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes diagnoses and resolves customer problems in a courteous professional timely and accurate manner
• Diagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using handheld device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. Collects payment from customer.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property vehicles and tools are being used maintained and properly accounted for
• Represents the company professionally honestly and ethically in all business matters and activities
• Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular reliable attendance

Health & Safety Roles and Responsibilities

• Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards devices or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives teams or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or wellbeing of others
• Does not engage in any pranks contests or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Qualifications:

• High school diploma or GED with additional training and 2 to 5 years experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating air conditioning and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues complaints or concerns
• Effective and efficient timemanagement and organizational skills
• Valid drivers license with acceptable driving record
• Available to work flexible hours and oncall shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.
• Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email