Fraud Investigation Services Associate III
Fraud Investigation Services Associate III
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1 Vacancy
Job Description
Fraud Investigation Services Associate III
Onsite San Antonio TX
$21.00per hour
As a Fraud Investigation Services Associate III you will be supporting our clients customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.
About the Role
As a Fraud Investigation Services Associate III you will be responsible for:
- Conducting thorough investigations into suspected fraudulent activities by analyzing financial records transaction data and other relevant documentation.
- Collaborating with internal and external teams to gather evidence and build cases against individuals or entities involved in fraudulent activities.
- Preparing detailed reports documenting findings including evidence gathered analysis conducted and recommendations for further action.
- Staying uptodate with the latest fraud detection techniques tools and regulations to continuously improve investigation processes and prevent future occurrences of fraud.
What you get:
- Full Time Employment
- Hourly rate of $21.00
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: Monday Friday 8am to 5pm
- Training Time: Monday Friday 8am5pm
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problemsolving skills.
- Can navigate multiple applications and research solutions with ease.
- Love helping people and guiding them to the best solution for their issue.
- Are excited by innovative technology.
- Provide calm conflict resolution and problem solving for frustrated customers.
- Can work in a structured environment for the duration of your allotted fulltime schedule taking highvolume calls from customers.
- Can commit to 100% attendance for three to five weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma or GED
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background credit check and security fingerprints.
Preferred Qualifications:
- 1 years of experience in the Fraud investigation or detection
Required Experience:
IC
Employment Type
Hourly
