3PL Manager, External Fulfillment

External Fulfillment supports AU Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation Retail and Supply Chain. The main tasks will be management control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers.
The 3PL Operations Manager will be responsible for both launch and improvement projects within the External Fulfillment Emerging Markets Inbound and Special solutions team and will contribute to the development of Amazons flexible & customercentric fulfillment.

Key job responsibilities
Manage and control performance cost and capacity of External Fulfillment Logistics provider (3PL)
Monitor and analyze customer experience and delivery performance maintain and develop KPIs and SLAs with 3PL
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
Prioritize projects and software feature requests evaluate and set stakeholder expectations
Ensure for each integration that requirements and resources both internal / external are available to deliver success
Work closely with technical development teams to deliver features which are customerfocused scaleable auditable and iteratively developed
Possesses combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and handson project and operations management
Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
Willingness to travel to 3PL and AU sites

Bachelors degree or equivalent certification in (Industrial/Mechanical) Engineering Operations Business Administration or a related field
Proficient in Microsoft Office products: Excel Word Outlook PowerPoint and MS Project
Strong data analysis skills Ability to produce interpret and draw conclusions from data
Excellent communication skills with the ability to communicate and influence effectively at all levels
Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma
Technical expertise Solutiondriven approach to systems & processes

Proven operations leadership experience in a similar fastpaced process driven manufacturing production or distribution/logistics environment
Sound business judgment proven ability to influence others and strong analytical thinking skills are critical to success in this position
Past experience or study of startup operations and/or 3PL environments
Team player who can facilitate successful project work operating to deadlines
Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
Masters degree in (Industrial/Mechanical) Engineering Operations Business Administration

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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