IT SR Systems Engineer

Under general supervision and guidance the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection implementation and maintenance of custom system software and/or the installation and maintenance of purchased systems software plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements designs resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality timeliness and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multitask and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 oncall rotation also required. Must be able to see and hear within normally acceptable standards.

Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorships now or in the future (for example be a U.S. Citizen national or permanent resident refugee or asylee). Mayo Clinic does not participate in the F1 STEM OPT extension program.

This position requires a Bachelors degree plus 3 years of demonstrated technical experience or an Associate
degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of
demonstrated IT technical experience focused on managing operating systems including configuration
internals and maintenance processes in a large complex organization like Mayo Clinic may be considered in
lieu of the working in healthcare technology. Bachelors degree in computer science information systems engineering or related field; Masters degree in a relevant technical discipline helpful. MCSE CCNA or other IT related certifications. Qualified candidates should have demonstrated experience in managing operating systems including configuration internals and maintenance processes. Qualified candidates should have knowledge of system design principles software development methodologies project management methodologies and some computer programming and/or system support experience. Experience managing both custom developed and vendorsupplied applications helpful. Advanced knowledge of multiple operating systems including configuration internals and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture Clustering VB and scripting tools; MS SQL Server Oracle My SQL DB2 or Sybase; Web Architecture including HTML JavaScript Active Server Pages (ASP) PHP; Network topologies and protocols e.g. IEEE 802.3 802.11a/b/g 802.1x TCP/IP; SAN NAS virtualized storage environments. Experience in system hardware design ordering configuration testing and implementation of large projects. Proficient verbal and written communication skills using English.

Preferred Qualifications:

Critical competencies and experiences pertinent to HighPerformance Computing (HPC). It encompasses expertise in performance optimization for both CPU and GPU platforms comprehensive knowledge of HPC software stacks and robust Linux/Unix system administration skills. The document underscores proficiency in scripting languages such as Python Bash and Perl networking protocols including TCP/IP and InfiniBand and cloud computing technologies like GCP AWS and Azure. Additionally it highlights extensive HPC systems administration experience including managing largescale clusters leveraging Nvidia Base Command to manage Nvidia DGX environments implementing parallel file systems and utilizing job schedulers like SLURM and awareness of Kubernetes and Container use in HPC would be beneficial. Key proficiencies include the ability to troubleshoot complex issues conduct performance monitoring using tools like Ganglia and Base Command and rapidly assimilate new technologies while also managing system infrastructure and collaborating with diverse stakeholders.