Billing Specialist
Billing Specialist
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Job Description
IMPORTANT: Please be aware scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information checks or other sensitive information as part of our hiring process. All correspondence will come from the email domain. If youre unsure please email with questions.
About Zello
Zello is a voicefirst communication platform powered by our industryleading pushtotalk technology to improve collaboration and productivity for deskless workers. With over 175 million users were the #1 rated pushtotalk app in the world delivering 9 billion (yes with a B) messages a month.
At Zello our company values are at the heart of what we do everyday. Were proud to serve the frontline were privileged to connect people in times of crisis across the globe and were honored to support first responders.
And this is where you come in.
Zello is seeking a detailoriented and customerfocused Billing Specialist to join our Finance team in Austin TX. This hybrid role offers the opportunity to contribute to our mission of enabling realtime voice communication for frontline teams across industries. As a Billing Specialist you will ensure billing accuracy support customer inquiries and help maintain seamless financial operations.
After a successful first year you will
Have taken full ownership of our billing and invoicing processes ensuring 100% accuracy and timely delivery.
Be the primary contact for billingrelated customer support resolving inquiries with professionalism and empathy.
Have implemented improvements to streamline billing workflows and reduce manual touchpoints.
Collaborated crossfunctionally with Sales Customer Success RevOps and Finance to support renewals reporting and collections.
Developed documentation for billing policies and procedures to support team scalability and training.
What youll do
Manage Hubspot billing requests in a timely and accurate manner
Maintain accurate customer subscription records in the billing and CRM platforms.
Process subscription changes (upgrades downgrades cancellations) and apply prorations as needed.
Maintain internal documentation for billing policies and procedures.
Accurately and promptly generate and distribute custom customer invoices.
Manage customer billing inquiries and work with internal teams to resolve issues.
Reconcile billing data with internal records and assist with monthend close.
Support revenue reporting and audit preparation.
Contribute to process improvement initiatives and financial system upgrades.
Generate adhoc and scheduled reports for finance management and stakeholders.
Who you are
You have 2 years of billing or accounts receivable experience ideally in a SaaS or subscriptionbased business.
You are detailoriented organized and take pride in getting things right the first time.
You have excellent communication and problemsolving skills with a customerfirst mindset.
You are comfortable working with financial systems Zoura Hubspot or similar ERP & CRM systems
You are collaborative proactive and thrive in a fastpaced environment.
You are based in Austin or open to relocating for a hybrid role.
We hire for potential passion for our mission and a knack for solving difficult problems over checking every qualification box. We have competitive pay equity with significant upside and intentionally design our benefits to encourage healthy and wellbalanced employees from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so youre able to pursue and enjoy what matters most to you. And of course we wouldnt be a technology company in Austin without a pingpong table and free snacks in our break room. Join us!
Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
#LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
