Service Director/Manager
Service Director/Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist customers in servicing repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products features accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- A minimum of 3 years of experience as a service manager preferred
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid drivers license
- Driven personality eager to improve and able to work within and support internal teams
Required Experience:
Director
Employment Type
Full-Time
