Engineer I, IT Application Support

Promethean

Posted on : 22-05-2025

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1 Vacancy

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Job Location

Alpharetta, GA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-05-2025

Job Description

The Engineer I IT Application Support provides first line support to users of ITmanaged business applications. Handle all issues in a timely manner and provide adequate support and communication with the users to resolve the issues. Work on cases logged and escalate issues internally and externally with vendor support on behalf of the user. Provide an administrative role making sure users have the correct access and providing help and support for both reports data and nondevelopment tasks within the applications.

Job Duties and Responsibilities:

Provide first line support for all IT business applications
Daily administrative tasks including creating users data management and report building.
Manage escalations of support requests to internal departments and external vendors.
Provide support and training for the applications.
Provide testing resource for projects such as upgrades and implementation.

Job Skills and Qualifications:

5 years of previous experience in a customerfacing support role internal or external.
A good knowledge of CRM and ERP systems including Sales Service Marketing Finance Warehousing and Manufacturing
Data management
Building reports

Base Range: $52600 $72 300 Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:

Medical Dental and Vision Insurance

Spending Accounts (FSA and HSA)

Disability Programs

401(k) Retirement Plan with Matching

Generous PTO and Holidays

Paid Maternity and Parental Leave Program with Child Care Subsidy

Paid Volunteer Time Off

Reward and Recognition Program

WellBeing Programs (For example companywide health challenges)

And more!

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Promethean

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Engineer I, IT Application Support

Promethean

Job Description

Job Duties and Responsibilities:

Job Skills and Qualifications:

Employment Type

Company Industry

Key Skills

About Company

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