Team Lead / Head of Commercial Debt Recoveries

DMH Stallard is an award winning South East law Legal 100 firm with offices in London Brighton Gatwick Guilford Horsham and Hassocks. DMH Stallard has grown rapidly since it was established in 1970 and has a headcount of approx 380. Our firm provides a comprehensive range of commercial dispute resolution and litigation employment cyber security and cybercrime corporate intellectual property real estate and technology media and telecoms advice to both businesses and clients our people and our professional networks are the keys to our success.

We build long term client relationships via trust and understanding. Our clients value the fact we listen to them and provide jargon free advice.

This is a fantastic opportunity for someone looking to help mould the future of a dynamic commercial debt recoveries team building on a loyal and strong existing client base to expand our offering to new clients with a portfolio of debts.

Were looking for someone with experience in and knowledge of commercial portfolio debt recovery work looking for the opportunity to grow our team and client portfolio to the next level and mould its future.

The debt recovery team is a key part of our holistic client offering. It uses Nexum workflow software to successfully manage and recover debts owed to our clients and has a reputation for achieving consistently exceptional results regularly recovering at least 50 for every 1 our clients spend with us and often much more. It recovers portfolio debts for a solid base of professional service firms as well as commercial businesses.

Youll have the chance to lead drive forward & build on the success of the team which has an excellent reputation and is ranked in the top tier for debt recovery work in the Legal 500 the only firm in Sussex with this accolade for this area of work. You will also help us to expand our current firm wide offerings to various lender clients including mainstream banks and alternative lenders as well as commercial organisations.

More about what the team do can be found here: are we looking for

Youll be responsible for leading the commercial debt recovery team and growing it by identifying and capturing both internal and external growth opportunities. The right person is more important for us than someone who ticks a lot of boxes although you will need the following:

• Experience in and a working understanding of the commercial debt recovery market and what is needed to run an effective team within it;
• Commercial debt recovery industry knowledge and either a client following or the contacts experience and drive needed to grow the teams client base and maximise its offering. Youll need to be willing to formulate and drive business development initiatives;
• To be responsible for managing the team as it develops including as regards business development the teams fee earning workloads and other initiatives as they arise;
• To be able to communicate effectively and develop good working relationships with clients and team members; we are looking for a driven individual who is an effective team player;
• A commercial and pragmatic approach to your work and advice to clients and negotiations with debtors. Youll need to understand client care and ensure its at the heart of what you do; and
• Experience of managing client and stakeholder relationships and interests. Youll need to be comfortable meeting with commercial clients and agreeing the provision of services to them as well as managing relationships with them.

In addition wed like (although its not essential) you to have:

• Chartered Institute of Credit Management (CICM) qualifications or relevant experience;
• Experience of leading delegating to and developing a team;
• Experience of dealing with client billing and driving a team to achieve its targets;
• Familiarity with the antimoney laundering and FSMA policies and procedures; and
• Experience of Nexum or a similar debt recovery case management system.

Its also really important to us that youre the kind of person who will maintain our culture of speaking up about problems or mistakes and working collaboratively to resolve issues rather than attributing blame.

What else do you need to know

It goes without saying that well need you to be able to:

• Manage your time effectively;
• Meet deadlines;
• Be IT proficient;
• Follow risk protocols;
• Keep yourself up to date on industry news and developments etc.

Full training on our systems will be provided and youll be given the opportunity to identify and attend relevant technical training to ensure your skills and knowledge remain uptodate. Youll also be asked to share and develop your knowledge within the team and wider firm ensuring we all learn from each other.

Benefits:

• 25 days holiday (of which 3.5 are taken during the Christmas period) plus Birthday holiday plus Bank Holidays.
• Life Assurance
• Private Healthcare
• Employee Assistance Programme
• Pluxee Discounts
• Pension Scheme
• Interest free season ticket loans
• Cycle to work scheme
• Discounts on Legal work