Exams Operations Manager
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1 Vacancy
Job Description
We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.
Working with people in over 200 countries and territories we are on the ground in more than 100 countries.
We connect. We inspire.
Shape the Future of Exams Delivery Join Us as Exams Operations Manager in Alexandria Egypt
We are seeking a strategic and detailoriented Exams Operations Manager to oversee the efficient and compliant delivery of highstakes examinations.
The Exams Operations Manager is responsible for ensuring the smooth compliant and customerfocused delivery of exams across all stagesbefore during and after test day. This role oversees the implementation of standardized procedures to meet operational targets coordinates logistics and adapts plans to meet customer expectations while maintaining quality and costefficiency. It involves leading and developing a highperforming team managing daytoday operations and ensuring consistent service delivery. The role also includes resolving complex customer issues maintaining strong relationships with internal and external stakeholders and representing the organization professionally at events. A key part of the role is ensuring compliance with exam board standards and corporate risk protocols monitoring adherence training staff and preparing contingency plans. The manager is also responsible for controlling operational costs ensuring value for money in procurement and conducting regular financial and performance reporting to support strategic decisionmaking.
About You
You have a university degree and at least two years of relevant experience in exams operations along with proven ability to manage small teams or demonstrate leadership potential. Youre fluent in both English (minimum B2 level) and Arabic with strong communication problemsolving and IT skills. You bring a customerfocused mindset experience working in complex international environments and the ability to prepare and present reports and analysis. Ideally you also have experience with IELTS systems (such as ORS IWAS IAM EQCS) and knowledge of UK exam board regulations.
Further Information
This is a oneyear fixedterm role based in Alexandria Egypt (Pay Band 6G). Applicants must have the legal right to work in Egypt. Closing date: 31 May 2025 (23:59 Gulf Standard Time).
*Please note that all applications should be submitted only in English.
*It is advisable to apply in advance to avoid any technical issues at the last moment
* Exams operates five days a week which might include working in weekends during the peak periods and which might include unsocial working hours and irregular domestic and international travel
A connected and trusted UK in a more connected and trusted world.
Equality Diversity and Inclusion Statement
We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application please email
Required Experience:
Manager
Employment Type
Full Time
