Program Management Analyst (EV Products)
Program Management Analyst (EV Products)
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Salary Not Disclosed
1 Vacancy
Job Description
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
Product Developmentuses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative exciting and sustainable ideas to have opportunities around the world for you to contribute to advancements in autonomy electrification smart mobility technologies and more!
This position is responsible for identifying evaluating and resolving cross functional customer and product issues through early indicators like social media and connected data.
This job is listed as HYBRID and onsite work of up to three days per week required from Dearborn MI location.
*Relocation & Visa sponsorship is not available for this position.
Responsibilities
This role will lead the triage and resolution based upon risk and impact to the customers and the Ford Motor Company brand. Responsibilities span all retail EV models and production years with the potential to expand into our ICE vehicle lines. It requires developing a compelling reason to correct or implement features and to work crossfunctionally deliver value for both the customer and the company.
PREFERREDCOMPETENCIES & SKILLS
- Mastery of connected data systems contextual data dealership tools and detailed knowledge of FNV2 architecture
- Working knowledge of JIRA NETCOM Cloud Services Ford Pass Canalyzer VDR FDRS GCCT and PTS.
- Strong Mental Agility committed to listening to others while maintaining the course of an investigation and the resolution.
- Organizational acumen; understanding what when and how to escalate issues.
Qualifications
- Bachelors Degree in Engineering preferred
- 3 years experience leading crossfunctional teams and providing direction to field service engineers and dealerships
- Passion for understanding and solving real customer issues. Ability to identify issues in Social Media (including EAP) then escalate and provide support to the resolution of the incident.
- Ability to lead crossfunctional teams escalating where necessary for support and reporting to management on the progress of each initiative. Leadership in developing and publishing SSM TSB FSA and CSA along with WSM updates to improve customer support and reduce warranty.
- Cross Functional knowledge of the entire vehicle with an emphasis on the electronics systems and Features.
- Strong knowledge of connected data systems social media forums FNV2 data collection tools Canalyzer and other diagnostic tools ability to request download and analyze contextual data.
- Deep understanding of our Field Service division proven ability to provide direction to field service engineers and dealerships. Provide technical analysis support and resolution of customer issues at dealerships.
- Selfstarter; ability to work independently with minimal supervision in a fastpaced environment
- Strong interpersonal skills and both clear and concise oral and written communications
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits click here: position is a range of salary grades GSR 78 .
*Relocation & Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.
This job is listed as HYBRID and onsite work of up to three days per week required from Dearborn MI location. #LIHybrid
Required Experience:
IC
Employment Type
Full-Time
