Supervisor, Food Services Call Center (Patient Dining)

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Rotating 08 Hour (United States of America)

Located in the heart of Silicon Valley Stanford Health Cares (SHC) mission is to heal humanity through science and compassion one patient at a time. The Food Services department is a talented team of culinary and food service professionals devoted to offering patients visitors and staff a premium dining experience through locally sourced sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.

The Patient Dining team plays a vital role in supporting patients throughout their healing journey. The Supervisor of Patient Dining (Call Center) oversees call center operations assists Dietetic Assistants with processing patient meal orders and ensures dietary needs are met while maintaining service excellence. Responsibilities also include staff scheduling monitoring coverage and managing downtime situations using established procedures. Key duties involve maintaining compliance with attendance policies conducting quality audits updating tracking sheets and contributing to patient experience improvements. This opportunity provides a meaningful impact on patient care through an exceptional dining service.

This is a Stanford Health Care job.

A Brief Overview
Under the direction of Food Service Managers the Food Services Supervisor provides direct supervision of specific work groups and has accountability for frontline staff of the Food Service team. Ensures adherence to high quality standards and sanitation procedures. Models exemplary behaviors for the members of the staff.

Locations
Stanford Health Care

What you will do

• Food Handling/Sanitation Compliance: Ensures high standards of quality and sanitation by utilizing established tools and quality monitors. Ensures compliance with laws regulations and standards regarding food service activities and sanitation and safety standards. Ensures compliance with departmental sanitation procedures initiating corrective action for sanitation discrepancies. Monitors the safe storage and handling of food items. Maintains safety standards that conform with Federal and State regulations.
• Food Service Operations: Participates with management in planning and preparing menus; checks daily menus for possible changes to recipes; makes recipe changes and informs staff; informs staff of new recipe adjustments makes sure all menu items are ready for distribution at prearranged times; updates and evaluates recipes; ensures that the staff serves food at proper temperatures; observes food to be sure it is visually appealing and served in adequate portions; plans and directs the preparation of new food items or new service activities for increased customer satisfaction; obtains feedback from customers concerning the quality of the food served and the service provided; maintains the general operation and efficiency of the commercial kitchen equipment; accommodates special diet needs of customers who have specific religious or medical; recommends to management improved methods of food preparation service and personnel practices. Notifies management of any food shortages menu changes equipment breakdowns; takes corrective action as needed to determine appropriate utilization storage or disposal of food items. Prepare and maintain unit for daily operations including merchandising setting up cash drawers point of sales terminals reconciling cash pricing items monitor and restock supplies.
• Personnel Management: Supervises and participates in a variety of activities of a food service unit to include food preparation distribution service and record maintenance in an acute care setting. Maintain and submit accurate information for payroll reporting (timecards tardiness and absenteeism). Maintain accurate reports of daily and monthly financial and production records. Plans assigns and reviews work of assigned staff; adjusts work assignments and schedules to maintain adequate staffing levels and respond to fluctuating workloads; evaluates employee performance and prepares performance appraisals; assesses training needs of staff and arranges for or provides appropriate instruction; provides initial orientation to new employees; reviews applicants credentials participates in the interview process and hires or effectively recommends hiring of staff; resolves personnel problems complaints and formal grievances at the first level; disciplines and rewards employees; counsels employees in workrelated activities personal growth and career development.
• Demonstrates proper operation and maintenance of kitchen equipment cash handling methods food handling and storage workplace safety infection prevention and sanitary procedures.
• Budget and Inventory: Typical tasks: determines food items to order based upon the food on hand; some employees in this class may obtain cost quotes or bids from vendors or food suppliers.
• Initiates requisition purchase orders for produce baked goods meat dairy products cooking and serving equipment and supplies from procurement.
• Ensures procedures are followed by the staff for receiving storing and issuing food and supplies; inventories food supplies needed before each order by counting food items recording totals and reporting findings to superior; recommends purchases of commercial kitchen equipment to superior.
• Contributes to cost containment by managing time and supplies so that commitment to cost containment through management of labor supplies and waste reduction efforts are completed as scheduled and resources are not wasted. Evaluates the needs of the unit in terms of staff supplies and equipment; provides information to management concerning longrange planning goal setting and policy and procedure development; contributes new ideas and creative ways of preparing and distributing foods; assists staff by performing some of the food service activities such as preparing serving and distributing food. Models exemplary behaviors for the members of the staff.

Education Qualifications

• High School Diploma or GED equivalent.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience.

Required Knowledge Skills and Abilities

• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective relationships with widely diverse groups including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to plan organize prioritize work independently and meet deadlines Knowledge of commercial kitchen equipment food service policies and procedures Knowledge of food values and nutrition.
• Knowledge of health safety and sanitation regulations and procedures as they pertain to operations of a volume dining or food service facility.
• Knowledge of menu planning.
• Knowledge of methods materials and equipment used in a volume dining or food service facility Knowledge of principles and practices of volume food management.
• Excellent customer service service

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute CICARE standards for all of patients families and towards each other. CICARE is the foundation of Stanfords patientexperience and represents a framework for patientcentered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.

You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LIMH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and nondiscrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $36.71 $47.71 per hour

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.