Child Support Case Manager - Entry (Bend)
Child Support Case Manager - Entry (Bend)
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Job Description
Initial Posting Date:
05/20/2025Application Deadline:
06/08/2025Agency:
Department of JusticeSalary Range:
$4023 $5575Position Type:
EmployeePosition Title:
Child Support Case Manager Entry (Bend)Job Description:
The Bend DCS office is assigned child support cases in Crook Deschutes Harney Hood River Jefferson Klamath Lake and Wasco counties. This includes the establishment modification and enforcement of child support and health care obligations as well as the establishment of paternity. The Bend DCS office works cooperatively with three federally recognized tribes The Confederated Tribes of Warm Spring The Klamath Tribes and The Burns Paiute Tribes along with the Crook District Attorney offices.
The Oregon Child Support Program administered by the Division of Child Support is part of the federal child support program which is one of the top four antipoverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregons most valuable resourceour children.
You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives knowledge and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performanceoriented workplace where all individuals are welcome and appreciated leading to increasingly higher levels of fulfillment and success. Apply today!
Job Duties (in part)
Due to the nature of this position for training the required work hours are 8 a.m. 5 p.m. Monday through Friday in office with an hour scheduled for lunch. After training is complete there may be more schedule flexibility.
Review individuals case documents and records to determine if a child support order is needed.
Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
Establish modify enforce and provide accounting records for child support orders by deciding needed action.
Apply federal and state laws rules and agency policies and procedures.
Verify payments are properly disbursed.
Verify accuracy of any state agency claims against child support.
Request review and evaluate paternity declarations to initiate action. Complete and file legal documents to establish modification requests.
Gather wage and health careinformation research and apply child support guidelines to calculate support obligation.
Required Experience
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply and allow us to evaluate the knowledge skills and abilities that you demonstrate using an intentional equity lens.
Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers webbased applications and typical software such as Microsoft Office.
OR
A Bachelors Degree may substitute for the above experience.
Work experienceis based on a 40hour work week. (Example: 20 hours a week for one year would equal sixmonths of work experience.)
AND
Finalists must pass a comprehensive employment reference check and fingerprintbased criminal background check. A driver history check will be included for positions requiring state vehicle driving findings will be evaluated to determine eligibility for the position.
After one year and upon a successful completion of trial service as a Child Support Case ManagerEntry employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) $4715 $6549 monthly. 6% of which is the Public Employees Retirement System contribution).
Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers.
Desired Skills Experiences and Attributes
Adaptability when facing change in job processes and requirements.
Skill in sorting through and analyzing mass amounts of information.
Professional experience communicating policies rules or laws to the public.
Computer proficient with a clear ability to learn new systems and methods.
Experience using a variety of computer programs to view enter edit and extract information.
Ability to independently complete assignments on time.
Ability to maintain professional composure tact and friendliness while working with the public who may be irate hostile and/or emotionally distraught.
An ability to work in an environment with frequent interruptions.
Whats In It For You
Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
Permanent fulltime employment.
Vacation sick leave 11 paid holidays a year and special days off.
Endless peer and management support and representation by the Service Employees International Union (SEIU).
Opportunity to expand your professional skills.
The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness in certain situations after 120 qualifying monthly payments. Fulltime positions with the State of Oregon qualify for PSLF. You can find more information about this program here.
For more information about our benefits you can learn here.
Application Process
Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply fostering a wellrounded workforce that reflects the diverse populations we proudly serve.
The Department of Justice is an equal opportunity employer does not discriminate based on race color national origin ethnicity veteran status gender sexual orientation religion age or disability and is committed to workplace diversity.
Click Apply and complete the online application and all supplemental questions.
Attach your resume.
Attach a cover letter.
If you are interested in assistance with completing your resume cover letter or interview workshops please check out WorkSource Oregon here.
ALL APPLICANTS: You will only have one opportunity to upload the required resume and cover letter. In your cover letter please share why you think you would be a good fit for the position given your job experience and education. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didnt attach to your application if you need an accommodation under the Americans with Disabilities Act (ADA) have questions or need assistance with the application process please contact . Any materials emailed will be associated on your behalf if received before the posting deadline.
CURRENT STATE EMPLOYEES: Login to Workday using your stateissued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking Apply update your employee profile to reflect your Education Skills and Job History (including your current job).
For additional information regarding working for the Department of Justice and application assistance click HERE.
Oregon Department of Justice
1162 Court St NE
Salem OR 97301
Phone: (503)
Fax: (503)
Required Experience:
Manager
Employment Type
Full-Time
