L3 Product Manager (Saheli) SCRT, Bangalore
L3 Product Manager (Saheli) SCRT, Bangalore
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Job Description
Product Manager PostOrder Communications Journey (POCJ)
Location: Bangalore India (Hybrid)
Who We Are:
Wayfair believes everyone deserves a home they love and that furnishing your home should be
a source of joynot stress. Our Product team plays a critical role in bringing this vision to life for
millions of customers across the globe. We partner with Engineering Experience Design
Analytics and business leaders to solve important customer problems with elegant scalable
and measurable solutions.
The PostOrder Experience team ensures our customers feel confident and cared for from the
moment they place an order. A key pillar of this experience is PostOrder Communications
(POCJ)our customerfacing communications that keep them informed and supported
throughout the order lifecycle. From proactive delivery updates to helpful followups these
messages are critical in driving trust loyalty and operational efficiency.
Were looking for a Product Manager based in Bangalore to take ownership of the POCJ
experience. This is a handson hybrid role requiring both strategic thinking and strong
execution skills. Youll lead efforts to optimize the customer journey through our communications
platformcrafting new campaigns enhancing existing ones and ensuring every message adds
value without overwhelming the customer. Youll also play a governance role to maintain
consistency and quality across all comms touchpoints working closely with global stakeholders.
What Youll Do:
Own the endtoend PostOrder Communications Journey managing the platform used to build
test and deploy customer messaging
Build new campaigns from scratch and iterate on existing ones to drive customer satisfaction
and reduce contact rate
Act as the first line of defense when issues arise (e.g. latency or delivery failures) coordinating
with Product Analytics and Data Engineering to investigate and resolve
Govern our comms ecosystem to avoid overcommunication and ensure a seamless customer
experience across touchpoints
Use data to identify friction points measure performance and prioritize impactful improvements
Collaborate with crossfunctional teamsincluding Engineering Analytics and Operationsto
execute on roadmap initiatives
Support reporting infrastructure to ensure accurate tracking of communications performance
and key KPIs
Proactively engage with stakeholders to align on goals and keep roadmaps transparent
Were Excited About You Because You:
Have 3 years of product management experience ideally in a customerfacing role
Can be handson working in lowcode tech platforms and can confidently manage content logic
and deployment
Have strong problemsolving skills and a bias toward action
Are comfortable working in a fastpaced datadriven environment
Possess solid analytical skills (experience with SQL) and a track record of turning data into
decisions
Have excellent communication skills especially when collaborating across technical and
nontechnical teams
Thrive in a global environment and are excited to partner with teams across time zones
Bring a positive proactive and collaborative attitude to everything you do
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
IC
Employment Type
Full Time
