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Salary Not Disclosed
1 Vacancy
Job Description
GUEST EXPERIENCE LEAD
WELCOME TO KFC. HOME OF THE REAL ONES.
We sell the worlds best chicken. Weve done it for a long old time since 1939 when the idea of
finger lickin good chicken popped into our Colonels head. Now we proudly serve 1000 communities across the UK and Ireland bringing the grit pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves and to make something of ourselves. We bring the graft and the laughs every day building our own community as we serve our original recipe chicken to the ones were in.
In our place ambition grows. Careers build. Potential goes further. Our doors are open and they can take you anywhere.
If you join our team we only ask one thing. That you be you.
Because that makes us us.
Sounds good Great. Heres more about the job.
ABOUT THE ROLE
Youll be the friendly face that makes guests feel instantly welcomeanswering questions keeping things running smoothly and helping folks with digital orders so nothing slows them down. Youll also spot and solve problems on the fly support the team and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING
- Welcome first always.Greet every guest with good energy and a real smile make them feel like they matter the second they walk in.
- Know the menu inside out.Answer questions shout out promos and help guests pick whats right for them.
- Make tech feel easy.Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving.Watch the crowd reduce wait times and never let anyone feel lost or left hanging. Let them know whats happening with their order.
- Handle complaints like a pro.Listen up stay calm fix what you can and loop in your Team Leader or GM if it needs backup.
WHAT WED LOVE FROM YOU
- Talk the talk.Great communication friendly clear and confident with everyone.
- Think fast.You dont freeze when stuff goes wrong you fix it.
- Tech savvy.You know your way around digital ordering and can show guests how it works without stress.
KEEPING IT REAL
We dont hire staff we hire people. People with real lives and aspirations building real careers. Each of us has something special to add to the mix we call work and well always encourage you to add your perspective.
See at KFC everyones welcome whatever your background and whatever future youre creating. Well look out for you because youre one of us not because you work for us. Well invest in your potential because its what weve always done. But most of all well give you the freedom to be you wherever (and whoever) you happen to be.
WHATS IN IT FOR YOU:
We offer benefits that make your life that little bit easier because we know the juggle is real.
- Pay rate: Up to 12.21
- Take the first steptoward a rewarding leadership career.
- Freefood and drink on shift
- 25%staff discount
KFC FOR EVERYONE
Whoever you are and wherever youre from KFC is a place where you can bring the real you to work. Were here to support you in being yourself whether you work with us or are trying to.
Our promise is this: every person who applies to a role at KFC regardless of age background ethnicity gender ability religion or sexual orientation will have an equal opportunity to work here. We dont just welcome we encourage applications from underrepresented groups in all industries.
If youd like any additional support with your application have a disability or condition that may affect your performance during the recruitment process or have any other requirements just let us know. Well be there to help you be the real you.
READY
We hope so. If youre ready to be part of our community nows the time to apply.
Worried you arent ticking all the boxes Dont wed still love to hear from you.
Employment Type
Part-Time
