Assistant General Manager
Assistant General Manager
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$ 58000 - 78000
1 Vacancy
Job Description
JOB SUMMARY
- Bonus Eligible
Responsible for supporting all aspects of the operation including guest and employee satisfaction human resources financial performance sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of propertywide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the Property
Verifies that all brand standards are being maintained in each area of the property.
Verifies that all team members meet or exceed all brand requirements.
Manages the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Verifies that a viable key control program is in place.
Maintains current licenses and permits as prescribed by local state and federal agencies.
Provides a safe working environment in compliance with OSHA/MSDS.
Manages all finance and accounting functions including but not limited to accounts payable accounts receivable petty cash payroll and ordering procedures end of period banking procedures and PAFs.
Review financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Stays readily available/approachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating selfconfidence energy and enthusiasm.
Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests everchanging needs and expectations and how to exceed them.
Conducting Human Resource Activities
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Takes proactive approaches when dealing with employee concerns.
Verifies that property hiring practices comply with I9 and EEO requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.
The salary range for this position is $58000to $78000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Employment Type
Full-Time
