Manager, PSC SOP's & Documentation Management
Manager, PSC SOP's & Documentation Management
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$ 98700 - 183300
1 Vacancy
Job Description
Band
Level 4Job Description Summary
The Manager of Patient Support Center Documentation Management is responsible for implementing the strategic vision of the Patient Support Center (PSC) to assist eligible patients in starting and staying on prescribed Novartis medications. This role involves conducting needs assessments evaluating the effectiveness of documentation and ensuring that documentation and related processes are aligned across matrixed teams within the PSC. In collaboration with the Specialist of PSC Documentation Management the Manager will oversee the documentation lifecycle for relevant functional areas including authoring revising and deprecating documents as needed while working closely with PSC Program Management and various crossfunctional Novartis Patient Support (NPS) teams such as Disease State Teams (DSTs) Platform Strategy Launch Excellence Performance Excellence and Data Analytics.The ideal location for this role is East Hanover NJ or Tempe AZ but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote all home office expenses and any travel/lodging to employees primary site (East Hanover or Tempe) for periodic live meetings will be at the employees expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require up to 1015% travel.
Job Description
Key Responsibilities:
Partnering with PSC Program Management and crossfunctional teams
Executing program transitions and new launch planning collaborating with DSTs Launch Excellence Platform Strategy Operations Support Training & Development Program Management and Operational Excellence teams.
Accountable for authoring and revising PSC documentation for the relevant functional area.
Conducting needs assessments and evaluate the effectiveness of documentation within the PSC.
Collaborating with the Specialist PSC Documentation Management to oversee the lifecycle of relevant functional areas documentation (authoring revisions and deprecation).
Ensuring an enterprise lens is applied to all operational documentation for maximum operational efficiencies and effectiveness within the PSC.
Ensuring alignment of documentation and associated processes across matrixed teams within the PSCs functional area.
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Essential Requirements:
Bachelors degree; advanced degree preferred
3 years of experience in pharmaceutical life sciences consulting or pharmaceutical vendor roles with experience working in a Patient Services contact center
Strong ability to collaborate with many individuals across NPS and PSC Leaders like PSC Operations Training Marketing Legal People & Organizations Ethics Risk Compliance Service Business Partners
Proficiency in technical writing
Knowledge and understanding of patient access and reimbursement services including prior authorization appeals and other payer utilization management methods
Familiarity with HIPAA patient privacy regulations and other legal policies relevant to working in a patient support center
Experience in change management and project management with the ability to handle multiple projects and meet deadlines consistently.
Proficiency in delivering presentations communicating effectively in both small and large group settings and in Microsoftbased programs (Word PowerPoint Excel)
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaborating supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together our Novartis Network: Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $98700 and $183300/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Benefits and Rewards: Read our handbook to learn about all the ways well help you thrive personally and professionally: Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to call 1 (877)and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Agility Business Development Commercial Excellence CrossFunctional Collaboration Customer Orientation Digital Marketing Healthcare Sector Understanding Influencing Skills Inspirational Leadership Joint Ventures Market Access Marketing Strategy Market Share Market Trend Medical Affairs Negotiation Skills People Management Priority Disease Areas Expertise Product Launches Product Lifecycle Management (PLM) Profit and Loss (P&L) Stakeholder Engagement Strategic PartnershipsRequired Experience:
Manager
Employment Type
Full-Time
