Manager, IT Infrastructure

Tricentis is seeking a Manager of IT to become a key leader of our IT Operations Team. As Manager of IT Operations with Tricentis you will have the responsibility for the stability integrity and governance of information technology infrastructure resources that support our core organizational functions. This individual will apply proven analytical and problemsolving skills to resolve issues and maximize the benefit of IT investments. All actions shall be executed with a cybersecurityfirst mindset.

Responsibilities include but are not limited to:

• Manage the daily activities that contribute to our IT infrastructure and SaaS Products operating in an efficient performant and secure state.

• Lead the team responsible for the overall maintenance monitoring and performance tuning of the corporate network data center infrastructure M365 and many other SaaS products.

• Work closely with the Information Security and Compliance team to evaluate and implement systems to enhance data security and governance and to facilitate risk management disaster recovery and business continuity planning.

• Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs acting as a trusted advisor and ensuring fast reliable costeffective delivery of infrastructurerelated IT services to meet those needs.

• Work with the Director of IT on the infrastructure components of the department budget; collaborate with IT leadership as appropriate to introduce opportunities for improvement.

• Operate a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by the team.

• Participation in the business continuity and recovery of companys information systems including: analysis design plan implementation and documentation.

• Accountable for company compliance processes and procedures as it relates to IT Operations. This includes being the primary person responsible for Infrastructure Qualifications Infrastructure SOPs and IT Policies.

• Aid in forensic investigations as requested by the Information Security and Compliance team.

• Manage overall resources and develop and attract bestinclass IT talent to support the organizations rapid growth and increasing investment in infrastructurerelated technology.

• Other duties and responsibilities as assigned.

Qualifications:

• Seven or more years of IT infrastructure and operations experience (preferably in the software industry).

• Two or more years leading global infrastructure and operations teams in a midtolarge enterprise.

• Two or more years of technology project management (full life cycle) experience.

• Comprehensive understanding of Microsoft Entra Active Directory and O365.

• Experience with the following technologies: Multifactor Authentication M365 Email/Web Filtering Solutions MDM/MAM solutions (Intune) Enterprise Cloud Solutions SASE (Zscaler)

• Experience with Azure accounts networking logging monitoring and automation.

• Strong knowledge and technical expertise in enterprisegrade networking preferably Cisco Meraki technologies.

• Strong understanding of information technology and IT services including cybersecurity practices and techniques to ensure the confidentiality and integrity of systems data and resources.

• Demonstrated experience in leading and upgrading a complex technologically blended environment that is a mix of legacy and newer cloudbased technologies.

• Ability and willingness to provide handson support (can do the work when called upon not just manage the work) when needed but value and demonstrate leadership in mentoring and empowering others.

• Customerfirst mindset.

• Passion around building teams and individuals simplifying complex problems and enabling individuals.

• Demonstrated experience in leading and managing teams through a transformational period; providing a strong change management voice in leadership forums where critical decisions that impact IT infrastructure requirements need to be considered.

• Ability to think and work at both strategic and tactical levels as .

• Speak to an audience with confidence using appropriate communication skills/style.

• Ability to communicate effectively both in oral and written form to various audiences