GREF Communications Manager, EMEA, GREF – Global Transformation Insights (GTI)

Within Amazon The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazons corporate offices in more than 60 countries. GREF provides real estate transactions expertise business partnering space and occupancy planning design and construction capital investment program management facility maintenance and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.
The EMEA Communications Manager will develop a regional communication strategy aligned to GREF strategic objectives and customer goals and develop regional content for both local dissemination and incorporation into global campaigns. Audiences include EMEA based internal GREF employees and our customers Amazon employees. A primary objective is to improve and manage inbound communication channels and response rate analysis and ensure high quality compliant outbound material fully aligned with EMEA GREF strategies and goals to help improve overall employee experience.
The ideal candidate will be at ease working independently and have the ability to thrive in a fastpaced and deadlineoriented environment. They will excel in prioritization and have the ability to identify and solve for scalability across a large portfolio. They will be a team player who is willing to roll up their sleeves to get the job done and have a track record of developing creative effective approaches to difficult communication challenges. The successful candidate will have the ability to formulate a clear point of view on complicated issues and create a concise and wellwritten narrative to express it; with a knack for diplomacy and the confidence to engage and build consensus with functional leaders at all levels. They will invent new methods and approaches for increasing engagement across owned channels and collaborate with the broader team to develop and promote best practices.
This role will be a part of GREFs Global Transformation & Insights team. We are a group of builders creators innovators and go getters. We are Customer Obsessed have a Bias for Action and index high on Ownership. We Think Big move fast and are constantly challenging one another while collaborating on what else how might we and how can I help We are team players connectors and conveners thrive in ambiguity are solutionsoriented and know how to roll up our sleeves and get work done.


Key job responsibilities
Develop and implement a customer communication and engagement plan approach and tools.
Manage internal tools and communication channels (e.g. wikis posters presentations etc.).
Serve as SME and a strategic contributor for any post move engagements focus groups or GREF pulse type of initiatives.
Review all regional GREF communication channels to promote consistency high standards and improved visibility of messaging. Create templates oversee content and targeted audiences.
Work closely with all EMEA GREF service lines to evolve communications plans coordinate communications and contribute to change management initiatives.
Continuously measure effectiveness of communication and engagement approaches and adjust as needed
Drive innovative solutions and implement best practices in all customer facing business partnering and GREF internal communications within scope.
Work hand in hand with PR HR Branding and Legal teams to ensure alignment and compliance with Amazon policies and guidelines.
Align approach with APAC and AMER internal comms PR HR and IT teams to ensure global consistency and clarity of messaging.
Provide executive comms support to Regional Portfolio Director. Drive or support EMEA GREF regional employee engagement initiatives (e.g. Summits Fireside chats etc.).


Bachelors degree or equivalent in Marketing or Communications.
Significant experience in managing employee facing local and global corporate communications in diverse geographies.
Exemplary written and oral communications skills.

Experience in leading workplace and employee engagement communications
Experience in program and project management including change management plans
Outstanding attention to detail and ability to interact with customers and establish relationships with key stakeholders and policymakers
Experience and skills in Digital Marketing campaign management and brand recognition
Must be able to travel regularly to engage with remote teams

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