Salesforce Administrator (Hybrid, Chicago)
Salesforce Administrator (Hybrid, Chicago)
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1 Vacancy
Job Description
*Please note that we are only accepting candidates based in Chicago*
With millions of diners tens of thousands of restaurants and 23 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a unique insight into the world of hospitality. We champion restaurants bars wineries and other venues around the world helping them attract guests manage capacity improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global network that includes OpenTable and KAYAKs portfolio of travel brands including Swoodoo checkfelix momondo Cheapflights Mundi and HotelsCombined.
Hospitality is all about taking care of others and it defines our culture. Youll work in a welcoming and inclusive environment and get the benefits flexibility and support you need to succeed.
Reporting to the Senior Manager Business Optimization this position is responsible for maintaining and improving OpenTables Salesforce architecture and supporting the Global Sales & Services team in its usage of SFDC. You will work with multiple Clouds/platforms and partner crossfunctionally with several departments including Sales Account Management Onboarding Marketing Support Finance and Product to manage a complex Salesforce organization. Youll be focused on customizing OpenTables Salesforce instance with a full understanding of options and standard processes.
Internal systems play a key role in the success of our business and our ability to provide excellent support for our restaurants and diners. This role will work closely with our Revenue Operations and Business Optimization teams to design and implement enhancements for existing systems and build new solutions that support the goals of the organization. In this role youll consistently be asked to analyze design and optimize processes in order to increase user adoption and ultimately grow revenue. Youll create documentation and materials as they pertain to various user types/groups and will be instrumental in supporting and offering recommendations around the usage and structure of internal Sales & Services tools such as Service Cloud Voice Geopointe Calendly and Groove.
In this role you will:
- Partner closely with the Revenue Operations team to gather requirements prioritize enhancements into sprints and communicate with partners about releases
- Build strong working relationships and indepth knowledge of our internal departments and their processes in order to identify areas of opportunity
- Design new business processes that will improve operational efficiency across the organization
- Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions territories pipelines and deals
- Answer technical inquiries quickly and clearly every day
- Support SFDC onboarding/offboarding processes
- Act as a Salesforce subject matter expert and trusted advisor for all internal users calling out issues as needed
- Lead data stewardship efforts
Please apply if:
- 35 years of Salesforce Admin experience (preferably in Lightning) with a focus on internal systems/business applications
- Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
- The ability to use advanced automations to solve complex business problems
- Experience with Salesforce integrations and their implications
- Excellent verbal written and visual communication skills
- Strong problem solving judgment and organizational skills
- The capacity to grasp and learn complex concepts quickly and independently
- The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
- Enthusiasm around implementing technical solutions that make OpenTable employees more efficient
Required and preferred skills:
- Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred)
- Experience with Sales Cloud is required (Service and Experience Cloud is a plus)
- Proficient in Excel and managing large data sets (Data Loader preferred)
- Ability to write clear concise users stories and process changes/instructions
- Experience in Agile development methodology (Agile/Scrum ninja is a plus)
- Experience with Lucidchart or other design applications
- Experience with system internationalization/localization
- Experience with DocuSign is a plus
- Experience with Sarbanes Oxley Compliance is a plus
- Preferred Certifications: Salesforce Administrator Advanced Administrator and AI Specialist
- Preferred Superbadges: Service Cloud Specialist Business Administration Specialist Lightning Experience Reports & Dashboards Specialist and/or Process Automation Specialist Duplicate Management Picklist Administration Build a Discount Approval Process Formulas & Validations
A few of the benefits you get at OpenTable
- Generous paid vacation
- Day off on your birthday!
- Companymatched retirement plans
- Companywide week off each year!
- Work from (almost) anywhere policy
- Health dental and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Companypaid therapy sessions through SpringHealth
- Paid Volunteer Time
- Universal Paid Parental Leave
There are a variety of factors that go into determining a salary range including but not limited to external market benchmark data geographic location and years of experience sought/required. The range for this United States located role is.
In addition to a competitive base salary roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO paid sick leave medical leave bereavement leave floating holidays and paid holidays); and parental leave and benefits.
Diversity Equity and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds experiences perspectives and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform job responsibilities and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
