AD, NPAF Operational Excellence
AD, NPAF Operational Excellence
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$ 152600 - 283400
1 Vacancy
Job Description
Band
Level 5Job Description Summary
As a leader in serving patients Novartis Patient Assistance Foundation (NPAF) is a key resource for patients who may not be able to afford their Novartis medication. The Associate Director NPAF Operational Excellence supports the execution and ongoing management of Novartis NPAF program. This role owns ongoing evaluation/measurement and optimization of program sustainability across the portfolio. This role requires a highly collaborative and agile leader to liaise with multiple internal and external stakeholders and has accountability to execute on this mission with high integrity and in service of patients and in compliance with all applicable laws regulations policies and fulfilling all appropriate obligations to the donor.This position will be located in East Hanover NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation and only local candidates will be considered. This position will require up to 10% travel as defined by the business (domestic and/or international).
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Job Description
Key Responsibilities:
- Support execution of NPAF strategy with team & develop appropriate communications for stakeholders and customerfacing teams.
- Lead process and experience improvements for NPAF program and support lifecycle management to include launch products and products that are reaching LOE
- Establish operational metrics KPIs and useful statistics and oversee the production of operations dashboard that provides visibility into performance and sustainability; Including compiling data needed for PAP annual reporting (US Annual Report & Novartis in Society)
- Support execution of Novartis NPAF with service providers and crossfunctional stakeholders demonstrating consistent performance on agreed upon service levels and metrics managing the budget effectively and with a longterm plan to improve program sustainability and efficiency
- Support management of patient escalations with compassion and effective communications.
- Support proper execution of NPAF policies and adherence to compliance standards.
- Lead budget tracking and annual budgeting process with crossportfolio teams
Essential Requirements:
- Education: Bachelors Degree is required; advanced degree preferred
- 4 years of experience in the pharmaceutical biotech or healthcare industry
- Minimum of 2 years of experience in patient services and reimbursement operations either in pharma or at reimbursement HUBs
- Strong business acumen with the ability to link multiple insights across brands and channels to generate insights prioritize business questions and develop effective recommendations.
- Demonstrated partnering and influencing skills stakeholder management project management people management.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaborating supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together /peopleandculture
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The pay range for this position at commencement of employment is expected to be between $152600 and $283400/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Read our handbook to learn about all the ways well help you thrive personally and professionally: Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to call 1 (877)and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Range
Skills Desired
Collaboration Communication Medium Corporate Communication Curiosity Employee Engagement Internal Communications (Ic) Marketing Media Relations Multimedia Photography Social Media Strategic Communications W3Employment Type
Full-Time
