Student Services Specialist

OSU

Posted on : 22-05-2025

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1 Vacancy

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Job Location

Oklahoma City - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-05-2025

Job Description

Position Details

Req ID:

req19652

Position Title:

Student Services Specialist

Position Type:

Staff FullTime

Position Number:

FS9901

OSU Campus:

Oklahoma City

Department:

Admissions

Location Address:

900 N Portland Ave
Oklahoma City Oklahoma 73107
United States

Hiring Supervisor:

MayHoheisel

Hiring Range:
(Contingent upon available funding):

14.31 14.88 Hourly

Work Schedule:

Varies may include some evenings and weekends

Faculty Appt Period:

Job Summary:

Job Summary:
The Student Services Specialist serves as the first point of contact for students and campus visitors providing exceptional customer service and assistance. This position ensures individuals receive appropriate directions guidance and information while offering administrative clerical and technical support to Student Services.

Essential Job Functions:

Serve as the initial point of contact greeting and assisting students and visitors by providing accurate information and directions.
Operate the campus ID machine.
Manage and adjust timed communication as needed.
Provide detailed information about Student Services including admissions assessment orientation registration and advisement.
Answer and route telephone calls responding to inquiries or directing them to the appropriate department.
Monitor and route incoming email communications to the relevant Student Services department.
Assemble informational packets and materials for recruitment events admissions and special projects.
Perform various clerical tasks such as handling mailings maintaining referral information and addressing information requests.
Maintain accurate records for current and prospective students.
Assist students with online services and enrollment processes.
Perform other related duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

Special Instructions to Applicants

Resume and cover letter are required for full transcripts will be required upon hire.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Education:
High school diplomaor equivalent experience

Work Experience:

Minimum of one to two years of responsible clerical or administrative assistant work experience.
Customer serviceoriented person who has experience working in an office setting in a fastpaced environment.

KnowledgeSkills and Abilities:

Strong interpersonal skills and ability to communicate diplomatically clearly and effectively both verbally and in writing to exchange information give/receive instructions and respond to inquiries appropriately with all students faculty staff and community partners.
Demonstrated knowledge of office technologies including but not limited to office computers fax machines scanners internet Microsoft Office (Word Excel Access PowerPoint Outlook).
Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
Ability to remain flexible and courteous during stressful times.

Preferred Qualifications:

Associate Degree or equivalent related experience with some coursework preferred.

Working Conditions:

Must be able to work a flexible schedule to include some nights and weekends.
Work will be performed in an office environment with a significant amount of public contact in person by telephone via email and various communication platforms.

Physical Requirements:

Duties require extended periods of sitting standing talking and listening.
Duties require extensive use of computers telephone and other office equipment.
Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs. OSUOklahoma City requires this to be a twoperson lift).

Thework environment and physical demands described here are representative ofthose required by an employee to perform the essential functions of this jobwith or without reasonable accommodations.

#ZR

Oklahoma State University (OSU) strives to provide a safe study work and living environment for its faculty staff volunteers and students. To support this environment and comply with applicable laws and regulationsOSU conducts preemployment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background type of background check conducted varies by position and can include but is not limited to criminal (felony and misdemeanor) history sex offender registry motor vehicle history financial history and/or education verification. Background checks will be conducted when required by law or contract and when in the discretion of the university it is reasonable and prudent to do so.

Required Experience:

Unclear Seniority

Employment Type

Student

Company Industry

Key Skills

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About Company

OSU

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Student Services Specialist

OSU

Job Description

Employment Type

Company Industry

Key Skills

About Company

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