Senior Talent Development Specialist

Summary of Role:

The Senior Talent Development Specialist is responsible for the design and delivery of learning solutions that help every employee reach their fullest potential contributing to the overall extraordinary employee experience. The Senior Talent Development Specialist also mentors and coaches teammates on best practices for learning and organizational development talent management professional development and career planning.

Essential Job Functions:

• Implement and maintain companywide training standards expectations and measurements that build employee competencies and foster an environment of continuous learning.

• Design develop and deliver any of the following training across a variety of modalities (elearning instructorled job aid talking points etc.):

  • Professional development sales/advocacy member experience service leadership professional development and leadership development training programs that align with business objectives.

• Work with senior leadership including Employee Experience (EX) leaders staff and business partners to ensure development programs align with business objectives.

• Measure behavioral changes and impacts on business as a result of training then report on those metrics in Quarterly Learning & Development Scorecard.

• Lead develop and facilitate corporatewide development programs such as the HiPO Program Mentoring Program Leadership Development Academy New Leader Academy etc.

• Collaborate with leadership to support organizational learning programs and ensure that processes are consistent with the evolving needs and requirements of the organization.

• Manage requests for organizational learning and development and determine the best options for training (i.e. develop training inhouse purchase from vendor or utilize existing resources).

• Mentor/lead colleagues and other training liaisons within the organization in designing developing and delivering high quality training.

• Work with EX team to establish career paths and provide career development guidance to employees and managers.

• Participate in developing departmental goals objectives and systems; recommend new strategies policies and procedures to the Director Talent Development to affect continual improvements in the department.

• Manage relationships with training vendors to include sourcing vendors and programs developing and managing vendor partnerships and vendor contract oversight.

• Collaborate with People Systems team within EX on activities related to the overall Talent Development program to include competency development performance management and/or succession management processes.

• Maintain a growth mindset and regularly attend L&D workshops and training. Stay current on latest L&D trends and apply cuttingedge techniques to instructional design.

Minimum Job Qualifications:

• Bachelors Degree in Organizational Development Human Resource Management Education Organizational Psychology or related area OR equivalent work experience. Masters Degree in related field preferred.

• Four (4) to six (6) years of experience in employee training talent development organizational development leadership development and/or other related experience.

• Strong interpersonal skills and the ability to interface with all levels within the organization.

• Demonstrated excellent verbal and written communication skills with all levels of the organization.

• Demonstrated proficiency executing instructional design: identifying learning needs and designing developing and delivering training curriculum courses learning paths etc. for various audiences and learning settings (inperson written video virtual elearning etc.).

• Ability to assess/identify competency knowledge and skill gaps and learning opportunities.

• Familiarity with leadership frameworks/models and practices and techniques for developing emerging midlevel and senior leaders.

• Strong facilitation and presentation skills and ability to confidently and dynamically deliver workshops and training; Ability to adapt facilitation style to different audiences

• Ability to support organizational needs and learning strategies through effective problemsolving abilities management development curriculum design and group facilitation.

• Strong knowledge of training program/project management including needs assessment design delivery evaluation and cost benefit analysis.

• Strong knowledge of adult learning principles employee performance management organizational development quality improvement principles and businessprocess reengineering.

• Familiarity with corporate Learning Management systems (LMS) and elearning platforms such as Articulate.

• Magnetic enthusiastic leader coach mentor and motivator who is dynamic and passionate about their work.

• Strong coaching and mediation skills and experience coaching both staff and managers.

• Strong organizational planning followup and multitasking skills.

• Forward thinker who embraces change with excitement and drive and views their role from a strategic perspective.

• Supports leadership decisions and can motivate team through such decisions.

• Intermediate to Advanced skills in Microsoft Office (Word Excel PowerPoint Outlook) with ability to learn new software applications.

• While infrequent travel to branches around the state may be required.