Dining Room Server Department: Dining Room Reports to: Dining Room Supervisor
General Description:
The Dining Room Server is part of the Moraine Lake Lodge fine dining team responsible for guest and food service for the dining room. The main duties include; morning continental breakfast service a la carte dinner and wine service and bussing of tables cleanliness and organization of dining room proper food handling procedures up selling following opening and closing procedures and providing a seamless guest experience.
Essential Duties and Responsibilities:
Guest Service & Operations
Greet guests and contribute to a positive experience by connecting with our guests offering excellent product knowledge beverage options & pairings as well as providing local area knowledge
Accurately take dining room reservations
Suggestive selling up selling and menu promotions to suit your guests
Strong menu knowledge and beverage pairings offered to guests make note of special requests and follow up on any menu questions/suggestions
Prepare and deliver all beverages in a timely manner follow wine service steps as needed
Responsible for full table service (order taking food runner and bussing/clearing tables)
Ensure quality assurance checks are completed in a timely manner
Open communication (with a sense of urgency) with Dining Room Supervisor and/or Executive Chef to address all guest needs complaints or suggestions as they arise
Efficiently operate dining room POS (Five Star) system and complete cashout at end of shift
Assist in maintaining service standards for breakfast buffet
All other duties as assigned by the Dining Room Supervisor
Qualifications:
Must be 100% guest service oriented have excellent people skills with a positive & upbeat personality
Minimum 2 years of fine dining serving experience with Five Star POS knowledge
Wine service experience required
Serving it Right Certificate
Previous tourism/hospitality experience an asset
CPR and First Aid Certificate an asset
Second language is an asset.
Working Conditions:
Able to work a variety of shifts including evenings weekends and holidays to meet the needs of the business
While performing the duties of this position Team Members are required to be on their feet for extended periods of time
Ability to work with outside with varying weather conditions (ex. Extreme Heat Extreme Cold Rain Snow)
Occasionally required to lift and carry up to 50lbs
Occasionally required to lift and climb a step ladder or step stool.
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