Salesforce Administrator
Salesforce Administrator
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Job Description
COVID 19 OnCampus Requirements
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.
About Queens University
Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Reporting to the Director Digital Solutions Smith School of Business the Salesforce Administrator is responsible for Salesforce platform component administration and operations. The Salesforce Administrator acts at the trusted subject matter expert for internal users and can provide guidance and support on Experience Cloud Sales Cloud and Service Cloud. This role involves configuring and customizing the Salesforce platform to meet user needs maintaining system security and user permissions creating reports and dashboards and providing support and training to endusers. They will support documentation of processes and solutions as well as instruction and training documents while also staying updated on new Salesforce features and best practices to maximize the platforms value.
This position administers and maintains databases electronic documents and records management applications. The position troubleshoots issues and performs back end administration tasks to support users. This position performs queries creates dashboards produces reports and checks for data integrity. This position also provides user training on database features and functionality.
Job Description
What you will do
- Administers and maintains databases electronic documents and records management applications.
- Troubleshoots issues and performs back end administration tasks to support users.
- Converts and implements paperbased processes into electronic form.
- Develops and modifies database documentation.
- Performs queries creates dashboards and produces reports.
- Provides user training on database features and functionality.
- Works with users to ensure data integrity.
- Other duties as required in support of the department and/or unit.
- Threeyear Community College Diploma or ThreeYear Bachelor Degree or equivalent. In addition requires trade certification qualification or ongoing learning to remain ahead of changes in technology or emerging fields.
- More than 2 years and up to and including 3 years of experience.
- Experience with software and web technologies considered an asset (e.g. ServiceNow Customer Relationship Management (CRM) other software packaging etc.).
- Experience in data trend analysis and reporting considered an asset.
- Experience working with diverse populations/equity deserving groups considered an asset.
Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on nonstraightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships trust and credibility.
- Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.
- Contribute to setting work priorities and direction supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity diversity accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidencebased planning.
- Commitment to principles of equity diversity accessibility inclusion Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
