IT Vendor Management Analyst
IT Vendor Management Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.
So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.
Today we are a partner to sellers of all sizes large enterprisescale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.
The Role
The IT Vendor Management Analyst plays a strategic role in orchestrating and optimizing our extensive network of IT Vendors supporting our Customer Operations organization. This position requires deep expertise in vendor governance technology infrastructure management and SaaS operations with a focus on driving strategic value and innovation through vendor partnerships.
The ideal candidate will be a strategic thinker with demonstrated experience managing enterprisewide vendors and driving organizational change. They should possess a proven track record of managing stakeholder relationships facilitating crossfunctional alignment and building consensus across diverse business units. This includes the ability to effectively present to and influence senior management while maintaining strong partnerships with both internal and external stakeholders.
Leadership capabilities are essential as the role involves mentoring junior team members and providing support to project teams. They should also demonstrate proficient skills in data analysis.
Work from anywhere: This role can be performed from any location in the United States.
You Will
- Partner with internal stakeholders to onboard monitor and offboard vendor relationships.
- Identify monitor escalate areas of vendor nonperformance or inaccuracy ensuring proper documentation and communication of these findings.
- Contribute to the implementation of vendor performance scorecards to ensure adherence to contractual performance requirements along with any additional necessary performance related information.
- Develop dashboards and reports to track vendor performance.
- Partner with internal stakeholders to initiate vendor engagement requests and provide support throughout vendor security reviews.
- Monthly review of invoices from tech vendors and approval invoices which includes documenting actual spend v. planned/budgeted spend.
- Contribute to the development and maintenance of procedures and supporting documentation to provide a reference source for vendor management activities.
- Lead endtoend contract management processes including orchestrating complex negotiations reviewing and approving MSAs and SOWs and partnering with Legal Procurement and business stakeholders to optimize contractual arrangements and ensure alignment with corporate objectives and risk tolerance.
- Remain current with vendor management regulatory requirements and changes as well as industry best practices that would potentially influence the vendor management program.
- Provide guidance and training to less experienced staff.
- Understand and adhere to applicable purchasing/compliance/operational procedures and risk controls in accordance with Company or regulatory standards and policies. Identify riskrelated issues needing escalation to management.
- Complete other related administrative duties as needed.
You Have
- 46 years of experience working with crossfunctional teams preferably for a tech company
- 46 years of experience reviewing qualitative and quantitative data to creating meaningful performance reports for internal stakeholders
- 46 years in an IT Vendor Management role or similar
- Prior experience managing performance metrics including SLA performance analysis
- Experience managing relationships and building credibility with internal and external business partners
- Excellent written and verbal communication skills
- A passion for small businesses and an entrepreneurial mindset notably someone who is known to innovate take risks and make big ideas a tangible reality.
- Strong leadership skills
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.
While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Required Experience:
IC
Employment Type
Full Time
