Field Service Advisor - Electro-Mechanical Systems Specialist
Field Service Advisor - Electro-Mechanical Systems Specialist
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$ 60000 - 72000
1 Vacancy
Job Description
- 4 years of field service or technical support experience across hydraulics drives PLCs and both mechanical and electrical systems is a requirement
- Pay is up to $72000
- Must be either United States citizen or Green Card holder
- No remote
- Fulltime
- Permanent W2 employee
- Full benefits
- No relocation
- Located in the Brown Deer Wisconsin area
This fulltime permanent Field Service Advisor ElectroMechanical Systems Specialist career opportunity is at a financially stable employeeowned company that created their dynamic industry. The company gifts employees company stock. An annual discretionary bonus and a 401k Plan (usually a discretionary contribution in addition to a match) are provided. The company values the culture and has recently implemented their core values. They have also recently implemented their Entrepreneurial Operating System for shortterm and longterm growth plans. They are proactive in the products they provide customers both now and for the future. The company has recently added a building and remodeled the existing facilities. Growth is unlimited here. The company is making flexibility a priority with potential flexible work hours and work from home possibilities. The environment is fastpaced and challenging. The work is interesting challenging and not tedious as every machine manufactured is custom. Projects are unique and interesting.
There is no travel associated with this position. The duties and responsibilities of the successful candidate will include the following:
- Meeting with and communicating with a variety of vendors and customers both verbally or written
- Being responsive to incoming phone calls
- Proving technical support and troubleshooting
- Supporting and managing project workflow
- Working with customers as well as the parts and service area to resolve problems
- Creating work orders and invoices
- Billing and invoicing customers
- Supporting the service managers as needed
- Participate in service scheduling if needed
- Handling Return Merchandise Authorizations
- Participating in scheduling training for service employees
- Training others as needed
The background of the successful candidate must include the following:
- 4 or more years of technical support or field service experience with hydraulics drives PLCs mechanical and electrical
- Experience reading and understanding engineering drawings
- Possess the ability to flourish in a fastpaced environment
- 4 years of supporting customers
- Exceptional communication customer service and problemsolving skills
- A solid work history
- A US citizen or possess a green card
- A residence within 45 minutes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
