Client Services Manager
Client Services Manager
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Job Description
Client Services Manager
Hampshire Lymington
Permanent full time (37.5 hpw)
Salary 27338 to 28890 pa and great benefits including Health Cash Plan
Home a place where you belong
Want to lead a team that really cares and empowers customers to live their best lifeJoin us as our Client Services Manager and lead our Hampshire Westteam to deliver person centred housing related support and make it a Great Place to Work for our colleagues! Youll manage our services which house customers experiencingmental health challenges in a mixture of shared and selfcontained properties across Lymington Eastleigh & Winchester.
You will support with the delivery of our Enhanced Community Outreach across Hampshire West and be part of other exciting aspects within our service such as referrals assessments & in reach. This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!
Typical day as a Client Service Manager
- Leading our team of support coordinators youll help us deliver our person centred efficient quality housing support services to our customers aligned to our contracts
- Youll coach your team and manage individual and team performance
- Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded
- Youll promote the service ensuring that its visible and accessible to referring agencies and selfreferring customers and promote our brand in the community
- Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys and empowering customers and colleagues alike
Fancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UK!
You have
- Great people skills ability to communicate and understand where people are in their life
- The confidence to challenge behaviours that are not aligned to our values and the ability to advocate for your customers
- Ideally youll have experience of leading a team and have the knack for empowering and developing others
- Experience of delivering support in a housing or care environment
- To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!
Due to limits on our current certificates of sponsorship we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.
Our team
Youll join Lucy Southand our Hampshire West Managementteam Karen Ade Emma & Hayley and were super passionate about what we do! Were really proud of being a team that can keep that close team feeling even when we work across a large patch.
We make sure we meet regularly both in person and digitally we share in the achievements recognising personal contribution and are there for each other in times of crisis and change. Were a supportive bunch and like to make sure the kettle is always on and biscuits (or other preferred snacks) are in abundance.
Job details
- Work pattern is generally Monday to Friday between the hours of 9am5pm. Our support teams work a 97pm pattern covering a 7 day rota occasionally there may be the need to flex working times to align with service need.
- Were open to discussing an alternative work pattern with you but would want to ensure that it aligns with service delivery needs.
- This role is service based within our Lymington Hub however some travelling and working within our other hubs in Hampshire West will be required.
- Able to use technology for systems/databases associated with digital customer notes and colleagues supervision and development. Microsoft Teams for digital meetings outlook for e mail and the ability to use Word and Excel.
- Youll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you
- 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!
- Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.
- Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.
- We Grow Our Own colleagues (not literally of course!) when youre ready for the next step in your career you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore ourbenefits in detail on our website.
Find out more
Click APPLY NOW to see our Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out.
Finally do let us know if theres anything we can do to help you shine in our process by making reasonable adjustments at
Required Experience:
Manager
Employment Type
Full-Time
