Terminal Manager - Canada Drayage (Montreal)
Terminal Manager - Canada Drayage (Montreal)
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Job Description
Position Overview:
Canada Drayage Inc. (CDI) is seeking a dynamic and experienced Branch Manager to lead our operations in Montreal. This leadership role is responsible for overseeing all daytoday operational activities managing a team of dispatchers coordinators and drivers and ensuring optimal service delivery for our customers. The ideal candidate is a proven leader in the transportation industry with strong business acumen excellent communication skills and the ability to thrive in a bilingual environment.
Key Responsibilities:
- Oversee the daytoday operations of the Montreal branch including dispatch planning and customer service functions.
- Lead and mentor a team of two dispatchers two coordinators and approximately 30 owneroperators ensuring accountability clear communication and a high level of team engagement.
- Act as the primary liaison for all driver relations addressing operational concerns policy enforcement and performance discussions.
- Maintain strong working relationships with customers by providing proactive updates handling escalations and ensuring a consistent highquality service experience.
- Manage and monitor operational performance metrics including service levels ontime delivery and productivity KPIs.
- Ensure all dispatch and shipment information is updated in Trinium (our TMS) accurately and in a timely manner to enable reliable internal reporting and customer visibility.
- Analyze branchlevel profit and loss (P&L) results and take corrective action as needed to ensure financial targets are met.
- Partner with Finance Safety Compliance and HR teams to ensure operational activities align with company policies and expectations.
- Champion safety and compliance working with drivers and staff to maintain high standards in accordance with company policies and industry regulations.
- Support recruiting onboarding and retention strategies to maintain a stable and highperforming driver base.
- Identify and implement continuous improvement initiatives to optimize service delivery and operational efficiency.
- Represent CDI in a professional manner with customers vendors and internal stakeholders.
Qualifications:
- Minimum 5 years of experience in the trucking or transportation industry.
- Minimum 2 years of experience in a supervisory or leadership role.
- Strong working knowledge of Trinium or a similar TMS.
- Proficiency in Microsoft Outlook and Microsoft Teams (advanced level).
- Intermediate proficiency in Microsoft Excel; working knowledge of other Microsoft applications.
- Postsecondary education preferred.
- Fluent in both English and French (spoken and written).
Key Competencies:
- Strong leadership and team development skills.
- Excellent written and verbal communication in both official languages.
- Ability to manage competing priorities under pressure.
- Proven problemsolving and decisionmaking skills.
- Deep understanding of trucking operations and operational cost drivers.
- Financial literacy with a focus on managing margins and operational performance.
Compensation:
Compensation will be based on experience and qualifications.
Required Experience:
Manager
Employment Type
Full-Time
