drjobs Service Coordinator

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Job Location drjobs

Aliquippa, PA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Intro
Were looking for a Service Coordinator to join our growing team in the NDT (NonDestructive Testing) and GPR (Ground Penetrating Radar) industry. This midlevel role is ideal for someone with a strong background incustomer service and RMA coordination who can confidently manage service workflows collaborate across teams and communicate with professionalism and urgency.
What will you do
  • Serve as the primary contact for customer service inquiries service requests and equipment repairs.
  • Process and manage RMA requests from start to finish issue RMA numbers handle forms provide shipping instructions and coordinate with internal teams.
  • Collaborate closely with field technicians Regional Sales Managers (RSMs) warehouse staff and technical support to coordinate repairs and service dispatches.
  • Ensure accurate data entry and tracking in SAP including service records shipping info and communication logs.
  • Support continuous process improvements in service workflows to enhance efficiency and customer experience.
  • Occasionally assist with sharing service videos or visual documentation to support troubleshooting and transparency with customers.
What do we expect
  • 35 years of experience in service coordination customer service or RMA roles.
  • Proficient with SAP or similar ERP platforms.
  • Strong organizational and followthrough skills with a high attention to detail.
  • Excellent written and verbal communication abilities.
  • Comfortable working in a collaborative crossfunctional environment.
  • Plus: mechanical aptitude experience with technical products or familiarity with service documentation (e.g. video support manuals).
Our offer
  • Work in a collaborative fastpaced teamthat values communication and continuous improvement.
  • Be part of a company pushing forward in the techenabled service and inspection space.
  • Competitive pay
  • Health benefits 401(k) and Paid Time Off.
About us
We are on a mission to protect the built world with software sensors and data. We hire talented problemsolvers with bold ambition who share our passion for inspection technology to sustain missioncritical assets and infrastructure for future generations. Our culture is creative innovative and inclusive. We are a fastpaced product driven growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam

Required Experience:

IC

Employment Type

Full-Time

Company Industry

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