Service Coordinator
Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Intro
What will you do
- Serve as the primary contact for customer service inquiries service requests and equipment repairs.
- Process and manage RMA requests from start to finish issue RMA numbers handle forms provide shipping instructions and coordinate with internal teams.
- Collaborate closely with field technicians Regional Sales Managers (RSMs) warehouse staff and technical support to coordinate repairs and service dispatches.
- Ensure accurate data entry and tracking in SAP including service records shipping info and communication logs.
- Support continuous process improvements in service workflows to enhance efficiency and customer experience.
- Occasionally assist with sharing service videos or visual documentation to support troubleshooting and transparency with customers.
What do we expect
- 35 years of experience in service coordination customer service or RMA roles.
- Proficient with SAP or similar ERP platforms.
- Strong organizational and followthrough skills with a high attention to detail.
- Excellent written and verbal communication abilities.
- Comfortable working in a collaborative crossfunctional environment.
- Plus: mechanical aptitude experience with technical products or familiarity with service documentation (e.g. video support manuals).
Our offer
- Work in a collaborative fastpaced teamthat values communication and continuous improvement.
- Be part of a company pushing forward in the techenabled service and inspection space.
- Competitive pay
- Health benefits 401(k) and Paid Time Off.
About us
Required Experience:
IC
Employment Type
Full-Time
