Retail Excellence Performance Senior Manager

We are seeking a dynamic Retail Excellence Performance Senior Manager to drive instore performance and productivity across our franchise retail network. Based in Minneapolis this is a highimpact individual contributor role that works closely with sales teams and franchise partners to deliver datadriven insights commercial strategies and innovative performance tools. The mission of this role is to maximize retail sales and efficiency by leveraging analytics and best practices leveraging on Data and BI Tools to ensure Sales and Franchise Owners can meet and exceed their KPIs and growth targets.

To excel you should bring strong analytical skills (expertise in Power BI and advanced Excel) a sharp commercial mindset and exceptional communication and stakeholder management abilities. You are a strategic thinker who can influence across functions and cultures and you thrive on innovation experience with AIpowered analytics or performance tools is a significant plus.

Key Responsibilities:

• Maximize sales performance and instore productivity while managing key business and franchisee KPIs.
• Monitor and report on store performance trends versus budget and forecast providing actionable insights to sales leadership and franchisees.
• Analyze conversion rates customer appointments foot traffic and other productivity metrics to pinpoint growth opportunities and performance gaps.
• Partner with Sales teams to develop monthly initiatives and longterm action plans aimed at improving sales conversion and overall store performance.
• Lead the rollout of new performance tools and processes from pilot phase to full businessasusual integration ensuring they effectively improve productivity and sales outcomes.
• Drive franchisee adoption of new tools and performance improvement projects aligning these initiatives with company goals and ensuring franchise partner buyin.
• Ensure the implementation and followthrough of global/regional KPIs training programs and retail best practices. Track compliance and effectiveness of these standards and share successful practices across the network.

Qualifications in this role include but are not limited to:

• Bachelors degree in Economics Engineering Statistics or a related quantitative field required Masters degree preferred.
• Proven experience in sales account management or retail/franchise performance management roles preferably in a multiunit or franchise environment.
• Strong analytical and quantitative skills including handson experience creating dashboards and reports in Power BI. Ability to interpret complex data to drive strategic decisions.
• Demonstrated commercial mindset and project management capabilities. Comfortable working with crossfunctional teams and influencing stakeholders at all levels.
• Advanced proficiency in Microsoft Excel and PowerPoint. Familiarity with AIdriven analytics tools or innovative retail technologies is a plus.
• Comfortable working in a hybrid work arrangement working 23 days/week in the office
• Travel is required approximately 10%20%
• Fluent in English with excellent written and verbal communication skills.

Preferred Experience and Skills:

• Strategic thinker with an eye for detail able to see the big picture while meticulously managing important details.
• Clear and persuasive communicator with the ability to influence and collaborate across different functions levels and cultures.
• Selfmotivated and proactive with a strong sense of ownership. Capable of driving projects independently and taking initiative to improve processes.
• Team player who builds strong relationships and fosters collaboration among stakeholders and franchise partners.
• Comfortable with change and innovation able to champion new tools and ideas from concept through implementation.

Compensation: Based on qualifications we anticipate the hiring range will be $120k$140k plus incentive potential.

Benefits Offered:

• Medical Dental Vision 401(k) with company match and hearing aid benefits for employees & family
• Generous vacation safe and sick leave paid holidays paid volunteer time off and bereavement
• Tuition reimbursement and Employee assistance program for employees & family
• Access to our Wellness Hub your goto resource for holistic wellbeing offering tools and support
• Continuous career development with access to AmpliAcademy (internal LMS) LinkedIn Learning Coursera team training and more.
• Additional specialized training for career development
• Reimbursement for transportation (ex. parking downtown bus or train)

About Us:

Amplifon the global leader in the hearing care retail market and headquartered in Milan Italy empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA Americas and APAC with a global presence in 26 countries and 20300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis MN and supports operations in Canada Latin America and the United States. We are a parent company to MiracleEar our hearing care retail division and Amplifon Hearing Health Care our hearing care insurance division bridging both industries to provide comprehensive solutions for hearing wellbeing.

MiracleEar has been in business for over 75 years and is a leader in providing innovative hearing solutions that improve lives relationships and communities. Based in Minneapolis MN we operate in over 1500 franchised and corporateowned retail clinics in all 50 U.S. states. Across our backoffice support teams and licensed and trained hearing care professionals in our stores were committed to connecting customers to the world of sound around them. Join us and make the switch to an impactful career.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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