Services Team Manager, DCEO

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

How would you like to be a part of Earths most customercentric company You would work with teams of frontline responders who support the operations of some of the worlds most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the worlds largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated safe and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving its how we have helped define ourselves as leaders in the industry. Lets work hard have fun and make history!


Key job responsibilities
*Lead and manage a team of service technicians responsible for generator maintenance repair nondestructive testing on electrical equipment and battery maintenance. Ensuring high standards of safety quality and operational excellence.
* Drive equipment lifecycle management including endoflife planning and replacement strategies for critical power infrastructure
*Coordinate with maintenance scheduling teams to ensure 100% completion of required maintenance activities while minimizing impact to data center operations
*Manage multiple concurrent projects across various sites including improvement initiatives from conception to completion
* Build and maintain strong relationships with vendors and contract partners ensuring adherence to SLAs and quality standards
* Effectively manage operational budgets and resource allocation across multiple programs
* Foster a culture of safety and continuous improvement implementing best practices and driving team development
* Perform rotational OnCall duties as the after hours oncall Services Team Manager for the data centers in the region. This includes responding to any issues within the data centers and managing the investigation mitigation and recovery of the issue(s)


A day in the life
We are seeking an energetic Services Manager to serve as a technical resource and leader within Amazons data centers. The position will ensure the reliability and availability of critical power infrastructure across multiple data center locations with a focus on Nondestructive Testing batteries generators and associated equipment. The Services Manager is responsible for developing and implementing comprehensive maintenance strategies managing technical teams and maintaining exceptional uptime standards for power distribution systems that support missioncritical infrastructure. This role requires maintaining better than 99.999% reliability while optimizing operational efficiency and managing resources effectively.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


* Bachelors degree or equivalent experience
* 2 years in a management position with 5 or more direct reports
* 2 years within a critical infrastructure equipment including Uninterrupted Power Supply (UPS) batteries Generators Electrical Switchgear and nondestructive testing methodologies



* 5 years leading field services teams performing diagnostics troubleshooting repair and root cause analysis of critical infrastructure (generators switch gear budduct UPS and air handlers)
* Level 3 InfraRed (IR) Thermography Certification
* Demonstrated experience with Tier 4 Generator maintenance and operation
* Demonstrated experience with mission critical battery deployments and various chemistries.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.