Amazon Freight is seeking a highly skilled and motivated AFE Ops Associate to assist in the resolution of vendor carrier and/or driver issues of daily freight movements flowing into our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
An ideal candidate has a background in transportation and excellent data driven problem resolution skills. They have the ability to pull and analyze data with ease drive process improvements standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills as a customer facing role and requires the ability to work independently in a high pressure environment.
Key job responsibilities Continual tactic communication with external customers (Carriers Vendors/Suppliers) and internal customers (Retail Finance Software Support Fulfillment Centers) Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed Publish performance metrics to assist with driving business results Identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered Work within various time constraints to meet critical business needs while measuring and identifying activities performed Excellent communication both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these finding in a review forum
1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience High school or equivalent diploma Work 40 hours/week and overtime as required Work a flexible schedule/shift/work area including weekends nights and/or holidays Are 18 years of age or older
A completed Bachelors Degree from an accredited university or 2 years Amazon work experience Degree in Engineering Operations Logistics or related field Expertise in MS Access and SQL Proficiency in Lean and Six Sigma Experience in manufacturing transportation customer service and/or distribution environments Data management & data quality control experience with experience pulling and analyzing large sets of data Demonstrated experience using data to drive root cause elimination and process improvement. A selfstarter who loves data and who enjoys spotting the trends in it!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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