Associate Director, IT Business Partner, US Patient Services

Introduction:

At Alexion a division of AstraZeneca we are dedicated to transforming the lives of patients afflicted by rare and devastating diseases. As Associate Director IT Business Partner you will play a pivotal role in driving strategic IT initiatives for the US Commercial and Patient Services organizations. This position is based in Boston MA. Flexibility innovation and a passion for improving patient outcomes are key to our mission.

Key Responsibilities:

• Serve as a strategic IT business partner to the Patient Services Organization aligning technology roadmaps with business priorities.
• Collaborate with Commercial and Patient Services and crossfunctional leadership to build detailed launch plans for new product introductions.
• Contribute to the development of patient services engagement plans and drive the execution strategy for new indications.
• Manage a portfolio of Patient Services IT projects in ServiceNow and ensure their success as they are managed from a demand to a project
• Build and maintain strategic relationships with both internal and external collaborators including patient advocacy organizations and other allied groups.
• Showcase and deliver outstanding patient engagement tools and applications especially innovative ones such as GenAI across the patient journey.
• Coordinate and implement business process design and technology solutions with the IT Service Delivery Team adhering to SDLC and Agile principles with a focus to transform into a Product Oriented organization.
• Develop roadmaps and ensure alignment with global commercial and patient service objectives.
• Analyze and provide insights into project portfolios ensuring proper documentation and compliance quality and regulatory compliance.
• Manage project portfolios and work closely with senior leadership to understand evolving needs.
• Lead requirements gathering and documentation of user stories creating work plans and guiding teams to deliver successful outcomes.

Essential Skills & Experience:

• Bachelors Degree
• Minimum of 7 years of experience in managing complex crossfunctional IT environments preferably within the Biotech or Pharmaceutical industry.
• Proven track record in business partnering with experience in Salesforce especially Health Cloud and Healthcare & Life Science Service Cloud Voice or Experience Cloud
• Strong understanding of SDLC guidelines Agile methodologies and corporate compliance regulations.
• Excellent communication organizational and influencing skills.
• Ability to work effectively in a multidisciplined multifunctional matrix organization.
• Willingness to travel up to 20%.

Preferred Qualifications:

• Masters degree preferred.
• Experience with Patient Services Applications and analytical tools.
• Extensive knowledge of patient engagement trends and interactions.
• Strong leadership and team management skills.

Hybrid InOffice Expectation:

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Compensation and Other Factors:

The annual base pay (or hourly rate of compensation) for this position ranges from $125365.60 $188048.40. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. In addition our positions offer a shortterm incentive bonus opportunity; eligibility to participate in our equitybased longterm incentive program (salaried roles) to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

At AstraZeneca our work has a direct impact on patients transforming our ability to develop lifechanging medicines. We empower the business to perform at its peak by combining ground breaking science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and dataled enterprise. Make the impossible possible by building partnerships creating new ways of working and driving scale and speed to deliver exponential growth. With investment behind us theres no slowing us down.

Ready to make a meaningful impact Apply now!

Date Posted

15May2025

Closing Date

05Jun2025Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation please contact Alexion participates in EVerify.