Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Lyle Machinery Co. is a familyowned and operated equipment dealer headquartered in Richland Mississippi. With over 230 dedicated employees across five states we have proudly served the construction forestry utility mining and general industries for more than a decade. Our commitment to excellence is reflected in our partnerships with worldclass equipment brands such as Komatsu Bobcat Hitachi Sennebogen and many others.
We specialize in comprehensive solutions for our customers offering equipment sales rentals service and parts under one trusted name. Our fullservice approach combined with deep industry expertise ensures that our clients get the equipment and support they need to succeed on every job site.
At Lyle Machinery being familyowned means more than tradition it means placing a high value on our people. We strive to create a workplace that fosters integrity teamwork and professional growth because we believe that taking care of our team is the first step in taking care of our customers. As an industry leader we take pride not only in what we do but in how we do itwith a focus on quality service and lasting relationships.
POSITION Service Manager ( This position will service both the Beaumont TX and Lake Charles LA locations)
DUTIES
- Monitor field and shop jobs including closing all work orders in a timely manner.
- Responsible for determining repair methodologies and job flows to maximize the effectiveness efficiency and customer satisfaction of the service functions.
- Compliance with and train to communicate company objectives and policies to develop technical skills and to encourage employee participation and personal growth.
- Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
- Maintain an adequate and appropriate staff of qualified trained and customeroriented service technicians
- Ensure workplace morale to include employee hiring and firing as necessary and in accordance with P&L review
- Review and evaluate all work orders for accuracy
- Negotiate and settle customer and internal service disputes
- Control and evaluate department P& L including capital expenditures
- Review all daily timecards and approve weekly payroll reports
- Maintain a safe working environment in compliance with HR and Federal State and Local regulations including DOT MSHA and OSHA
- Hold monthly safety and quarterly committee meetings
- Place followup calls to customers to build relations repeat business and customer satisfaction
- Assist with other duties as assigned
- 4year technical degree or equivalent experience in this position with a minimum 5 to 10 years of previous heavy machinery maintenance and/or management experience
- Strong customer focus and commitment to customer satisfaction.
- Personal accountability and selfmanagement to prioritize and complete all tasks required of the position.
- Must be goaloriented work well with others and adaptable to execute various tasks
- Must have excellent verbal and written communication skills
- Must be able to work weekends and/or overtime as necessary
- Strong computer skills including but not limited to Microsoft Office Excel Word and PowerPoint
Physical:
- Ability to see in full range color
- Ability to kneel climb bend twist lift and squat to service equipment
- Ability to lift push and pull up to 50lbs
- Must be able to work in any weather environment
- Must be able to safely operate in around under and on top of equipment
Benefits: Medical/Dental/Vision/Disability/Paid Training/Paid Time Off and more!
*This job description outlines specific duties that are expected for the position however it is not intended to cover every aspect of the position nor is it in any way to be interpreted or construed as a contract of employment.
Required Experience:
Manager
Employment Type
Full Time
