Chargeback Analyst
Chargeback Analyst
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1-3years
$ 20 - 27
1 Vacancy
Job Description
This position will be a part of the Payment and Risk Operation team and will be responsible for:
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing researching investigating submitting dispute to processor
- Processing Merchant Dispute (Incoming Dispute): Reviewing researching creating representment letter to processor.
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phone calls
- Ensure Dispute milestones are met within a time frame
- Data entries related to chargeback
- Embodies BILL core values
- Fast Learner/Tech Savvy
- Excellent Communicator
- Reliable Team Player
- Attention to details
- Self Starter able to think outside of the box
- Thrives in a fast pace environment
- Independent decision maker with the ability to confidently back up actions
Requirements
- Minimum 2 years chargeback of payment card risk management experience.
- Minimum 2 years customer service experience.
- Meet service level and performance requirements to deliver high quality work
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly and effectively with customers while investigating and resolving payment exceptions
- Has strong skills of using Excel and other software to create spreadsheets models and reports.
- Ability to make sound judgment calls
Minimum 2 years chargeback of payment card risk management experience. Minimum 2 years customer service experience. Meet service level and performance requirements to deliver high quality work Possesses strong data analysis and investigative reporting skills Able to solve transaction or payment issues without complete process guidance Communicates clearly, and effectively with customers while investigating and resolving payment exceptions Has strong skills of using Excel and other software to create spreadsheets, models and reports. Ability to make sound judgment calls Work shift hours: 9-6pm CST Hybrid Interview process: Interviews will be via Zoom (2 round HM, then Team Lead)
Education
All education level
Employment Type
Full Time
