Job Summary:
We re looking for a proactive selfdriven Onboarding Specialist to own and optimize our customer onboarding experience. You ll be responsible for tracking the progress of new users identifying highvalue opportunities and engaging with them directly via calls emails and demos to help them experience the full value of our product and convert from free trial to paid.
This is not a taskdriven role. We need someone who takes initiative figures things out and thrives on measurable impact. If you re KPIdriven love talking to customers and can confidently guide them to a purchasing decision this role is for you.
Job Responsibility:
- Own & Optimize the Onboarding Flow: You completely own the onboarding process and take action to move the clients forward.
- Pick Up the Phone & Close Deals Proactively reach out to highvalue trial users understand their needs and guide them to upgrade.
- Deliver Engaging Video Calls Show users how our product solves their problems and make it easy for them to say yes.
- Drive Conversions & Hit KPIs Your success is measured by trialtopaid conversion rates
Requirements
Job Requirement:
- Selflearner: who thrives in a fastpaced autonomous environment.
- ProblemSolvers: Analytical thinkers who approach challenges methodically and provide effective solutions.
- CustomerFocused: Dedicated to delivering outstanding service and ensuring customer satisfaction. Min. 1 year Demo Call or Customer Support Exp.
- Financially Knowledgeable: Experienced in accounting with a solid grasp of doubleentry bookkeeping balance sheets and profit & loss statements.
- SelfMotivated: Capable of working independently in a remote environment.
- TechSavvy: Quick to learn new tools and adapt to ongoing software developments.
Desired:
- Expertise in VAT and account reconciliation.
- Handson experience with Xero and QuickBooks.
- Flexibility to cover additional hours during peak times or for team coverage.
Job Requirement: Self-learner: who thrives in a fast-paced, autonomous environment. Problem-Solvers: Analytical thinkers who approach challenges methodically and provide effective solutions. Customer-Focused: Dedicated to delivering outstanding service and ensuring customer satisfaction. Min. 1 year Demo Call or Customer Support Exp. Financially Knowledgeable: Experienced in accounting, with a solid grasp of double-entry bookkeeping, balance sheets, and profit & loss statements. Self-Motivated: Capable of working independently in a remote environment. Tech-Savvy: Quick to learn new tools and adapt to ongoing software developments. Desired: Expertise in VAT and account reconciliation. Hands-on experience with Xero and QuickBooks. Flexibility to cover additional hours during peak times or for team coverage.