Rooms Controller

About our company:

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future. mission:

As a Rooms Controller you will work with many departments responsible for maintaining and selling guest rooms. You will ensure that current and future rooms are blocked with special requests to ensure guest satisfaction.

SCOPE OF WORK TEAM

• Reports to Director of Rooms
• Supports the Front Office Housekeeping Engineering Sales & Revenue Departments

RESPONSIBILITIES

• Serves as a liaison between the Front Office Sales Housekeeping Engineering and Revenue
• Run daily reports. Identify any overcommitments. Perform duplicate reservation checks block rooms.
• Reviews daily noshows report and coordinates with sales on group no shows inhouse and arrivals report on a daily basis
• Review daily arrivals to identify and action special service request codes VIP reservations package rates etc. Ensure blocking is done for all Special Service Requests and VIPs.
• Reviews group resumes to verify group billing procedures.
• Reviews Arrivals Report for all arriving guests on a daily basis to ensure appropriate preblocking of rooms.
• Coordinate special services and/or amenity delivery arrangements
• Check the Comments Report for room changes late checkouts and informational messages.
• Review room type inventory and balance any oversold room types.
• Monitor room category and bedding availability in the PMS vs. online up to three days in advance to prevent overbooking.
• Review outoforder rooms daily. Ensure rates match market codes document and correct any exceptions.
• Checks the status of all OutofOrder rooms on a daily basis.
• Manage Out of Order/Hotel Room Block inventory following up with departments such as Housekeeping Engineering Front Desk and updating the Revenue Management team.
• Enter rooming lists with 24 hours of receipt. Ensuring all guest information is accurate according to rooming list provided by group sales manager.
• Ensure there are no gapsin room assignments helping to maximize revenue.
• Input reservations lists for group and contract business.
• Input reservations on promotional offers when rate plans do not correctly interface with property management systems.
• Create group booking links when applicable.
• Proactively identify potential inventory issues.
• Promotes and applies teamwork skills at all times.

EXPERIENCE:

• Prior Experience:
  • 2 years experience working in hotels or front desk.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office outlook) and or micros station.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:

• Familiarity with daily hotel occupancy reports status of available rooms etc.
• Is polite friendly and helpful to guests employees and management
• Collaborates with guest and staff alike in a positive and professional manner
• Excellent guest service skills

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel.
• Hours Required: 8Hr Shift/Scheduled days primarily overnight and times may vary based on need.
• Regular attendance in conformance with the standards which may be established from time to time is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights weekends and/or holidays.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation
• Paid Sick Leave
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Lead Share Program
• Associate of the Month/Quarter & Companywide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.