At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Strategic Workflow Consultant

A healthier future is what drives us to innovate. Here at Roche we continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Thereby creating a world where we all have more time with the people we love. Thats what makes us Roche.

The Strategic Workflow Consultant demonstrates and positions the endtoend value of Roches Molecular and Pathology Lab portfolio of solutions (systems) and Roche Consulting (RC) services to our customers. You will work with our hospital Integrated Delivery Network (IDN) and reference laboratory customers by analyzing and improving complex automated laboratory solutions to improve customer workflow processes. You will address customers unique priorities challenges and needs through continuous improvement efforts which may include collecting customer feedback/data refining methods/tools performing complex analyses and recommending solutions.

KEY ROLES AND RESPONSIBILITIES

• Assess and advise hospital IDN and reference laboratory customers by analyzing and addressing their Molecular and Pathology Lab workflow work practices and/or operational issues by following a standardized endtoend approach that creates evidencebased differentiated value for the Molecular and Pathology Lab solution portfolios

• Influence others to adopt nearterm and longer term solutions by credibly recommending lab practice/lab design changes to reduce waste cut cost improve quality increase safety and improve turnaround times

• Partner with external customers and internal stakeholders (presales postsales Marketing IT and other teams) to implement detailed customer installation requirements which meet customers needs with fully functioning products/solutions according to specifications

• Provide presales and postsales support for the development and implementation of complex products applications and solutions.

• Assist customers with workflow or operational issues related to Roche systems.

• Collaborate with managers and consultants to develop refine and constantly evolve highvalue deliverable templates best practices and other tools to deliver differentiated valuecreating consulting services; facilitate RC training to sales service and customer teams.

• Provide support and expertise to assist peers with the assessment of new and existing customer laboratories and work practices; recommend near and longerterm improvements that deliver efficiency safety and effectiveness to customer stakeholders.

• Communicate the value of RC services to internal and external stakeholders through written documents speaking engagements marketing materials etc.

• Perform related administrative duties such as creating and submitting expense reports status reports and adhere to any additional regulatory requirements

• Deliver consulting services such as Visioning Workshops Lab Collaboration Modeling and Rapid Improvement Methodologies

WHO YOU ARE

The ideal candidate is a seasoned professional with wideranging experience addressing diverse and oftentimes complex issues requiring indepth analysis and evaluation of many factors. Exercising appropriate judgment in selecting evaluation methods and determining solution criteria is critical. The ideal candidate demonstrates agility in a rapidly changing matrixed organization and is comfortable operating in an evolving ambiguous environment. Additionally the ideal candidate is comfortable coordinating the activities of others networking with internal and external senior personnel in their area of expertise and networking with key contacts outside their area of expertise.

MINIMUM QUALIFICATIONS

• Bachelors Degree in Engineering Business Operations Management Sciences or closely related scientific/technical discipline.

• Experience with process mapping statistical and reporting tools

• 5 years of experience in Operations Engineering Quality Regulatory or equivalent including experience in successfully leading cross functional teams in driving results

PREFERRED QUALIFICATIONS

• Able and willing to travel >75% of the time including overnight travel and reside near a major metropolitan airport

• 5 years experience in a clinical molecular laboratory performing sample processing nucleic acid extraction amplification and detection techniques and/or 5 years experience in an anatomic pathology laboratory performing tissue processing embedding microtomy routine/SS/IHC staining and digital pathology (DP)

• MLT/MLS/MB ASCP certification or HT/HTL ASCP certification

• Strong regulatory knowledge of CAP CLIA and TJC

• Strong knowledge of lean six sigma principles

• Deep technical understanding of the molecular or pathology laboratory workflow and experience working with molecular or pathology systems in a clinical laboratory in hospitals IDNs or reference laboratories

• Sales service application and/or consulting experience in an external customerfacing role

• Strong interpersonal skills to effectively lead manage and influence people at various organization levels internally and within customer sites

• Advanced verbal and written communication skills to influence customer decision makers by articulating ideas and influencing others to adopt solutions. This includes the ability to credibly recommend changes to lab practices to reduce waste cut cost increase quality and improve turnaround times.

• Strong organization and analytical skills to uncover key technical operational and strategic workflow issues and support consulting engagement conclusions and recommendations

• General understanding of IVD Laboratory Solutions and their workflow/functioning; within the lab and at an institutional level

• Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche IT systems

• Familiarity with Roche and/or competitor molecular or pathology lab products

Additional Information

• This is a remote fieldbased position.

• Relocation benefits are not provided with this position.

• Company car is provided with this position.

The expected salary range for this position based on the primary location of Indianapolis is $96800.00 $179800.00 USD annually. Actual pay will be determined based on experience qualifications geographic location and other jobrelated factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.