Supply Chain Specialist I (Future Opening)
Supply Chain Specialist I (Future Opening)
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Salary Not Disclosed
1 Vacancy
Job Description
Provisioning & Technical
- Create modify and add services to accounts based on customer specification and internal direction.
- Provision hardware test validate and verify proper working order on a variety of devices including complex routers cloudvoice equipment prepaid products rural broadband products and more. Ensures that account or order status is accurately recorded in order systems.
- Maintain asset management databases and control procedures.
- Perform quality control inspections status classifications and repair of returned inventory.
- Maintain set top boxes modems wireless devices and Embedded Multimedia Adapters (EMTAs).
- Assist in device troubleshooting.
- Perform system health checks burn in testing and configuration of all assets.
- Monitor research and correct integration issues between NC and Oracle systems.
Logistics Distribution Requisitions and Asset Management
- Maintain process and mail company inventory to new and existing customers.
- Coordinate logistics to ensure satisfactory and timely asset replenishment.
- Provide management and departments with asset and inventory management statistics.
- Process returns and exchanges for warranty repair.
- Facilitate statewide asset & inventory management programs.
- Perform inventory counts and reconciliations.
- Provide financial analysis of inventory revenues expenses and costs of goods sold.
- Develop and coordinate business cases.
- Develop and maintain rolling forecasts for device ordering needs and capital asset management.
- Complete administrative functions to ensure accurate and timely daily quarterly and asneeded reports and forms.
- Provide management and departments with analytics and documentation regarding asset & inventory management.
- Query system reports making necessary changes to maintain the integrity of the system(s).
- Assist in courier duties.
- Assist warehouse with shipping and logistics to ensure optimal cost savings.
- ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
- COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- Ability to work in a potentially stressful environment where timeframes are significantly shortened.
- COMMUNICATION Conveys thoughts and expresses ideas appropriately and professionally.
- Demonstrated ability to work and communicate well with others in a team environment.
- Strong verbal written and telephone communication skills.
- Ability to explain technical information to a broad customer base.
- COMPLIANCE Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
- CUSTOMER FOCUS Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
- RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
- Demonstrated basic understanding and working knowledge of provisioning and support functions.
- Familiarity with telecommunications or other technical products.
- Ability to multitask with a high degree of accuracy and a strong degree of problemsolving skills.
- Ability to exercise sound decision and critical thinking skills.
- SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
- Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Additional Job Requirements:
At an entry level within the supply chain field must have the ability to understand comprehend and resolve basic issues. Works under close supervision and supports peers and management.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis
- High School diploma or equivalent.
- Minimum of one (1) year of general work experience. *
Preferred:
- Associate degree in Logistics Supply Chain Business Computer Science or related field.
- Some demonstrated proficiency in supply chain logistics warehouse or procurement.
- Prior experience in a technical customer service environment.
- Telecommunications experience.
- Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
- This position requires driving a companyowned vehicle company provided vehicle or a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.
All assignments:
- Work requires daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
Additional requirements if assigned work from home:
- Work is primarily sedentary requiring daily routine computer usage.
- Virtual workers must comply with remote work policies and agreements.
Additional requirements if assigned work from GCI Warehouse:
- Most activities are conducted inside under pleasant climatic conditions in a warehouse environment.
- Ability to safely move transport position install remove and maneuver equipment and supplies of up to 50pounds.
- Occasional travel to other company facilities may be required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
