Store Manager

JAHO STORE MANAGER JOB DESCRIPTION & EXPECTATIONS

Position Title: Store Manager

Department: Operations

Reports To: Management Team

Role Summary

As the Store Manager you will serve as both a visionary leader and a handson operator. You are entrusted with building a highperforming guestfocused team that thrives in a fastpaced qualitydriven environment. This role requires a passion for exceptional hospitality a strong foundation in caf operations and a deep commitment to developing othe rs. You will create an inclusive and supportive workplace culture where people love to workand guests love to gather.

RESPONSIBILITIES:

1. Team Leadership & Development

• Culture Building: Foster an environment of mutual respect inclusivity and accountability. Promote a valuesdriven culture where kindness collaboration and pride in work guide behavior
• Hiring & Onboarding: Identify talent lead interviews and oversee onboarding with a focus on cultural fit and growth potential.
• Training & Coaching: Deliver and maintain ongoing training programs that focus on skillbuilding service excellence and leadership development.
• Performance Management: Provide frequent constructive feedback set clear goals and manage performance with transparency and empathy.
• Scheduling & Labor: Create balanced costeffective schedules that support team wellbeing and ensure optimal guest service coverage.

2. Guest Experience & Community Engagement

• Hospitality Leadership: Lead by example in delivering genuine warm and personalized hospitality. Resolve guest concerns with empathy and professionalism.
• Service Excellence: Champion guestfirst service standards and ensure consistency across all touchpointsfrom coffee quality to counter interactions.
• Environment: Maintain a clean welcoming and comfortable space that reflects the brand and supports moments of connection.
• Feedback Loops: Regularly gather review and implement customer feedback. Encourage the team to view every guest interaction as an opportunity to improve.
• Community Outreach: Build lasting relationships with the local community and regulars. Support and participate in local initiatives events and brand storytelling.

3. Operational Excellence

• Daily Operations: Oversee all aspects of store operations including opening/closing cleanliness food safety and compliance.
• Inventory Management: Maintain accurate inventory levels manage vendor relationships and minimize waste through smart ordering and rotation practices.
• Equipment & Maintenance: Ensure caf equipment is clean functioning and regularly maintained. Communicate and coordinate repairs as needed.
• Standards & SOPs: Execute and uphold all standard operating procedures to support consistency efficiency and excellence.

4. Financial & Business Accountability

• Sales & KPIs: Drive performance by setting clear goals tracking designated metrics and inspiring the team to meet or exceed targets.
• Budget & Cost Control: Monitor labor waste and product costs to protect profitability as directed by management.
• Cash Handling: Oversee all cash management procedures ensuring accuracy integrity and security.
• Reporting: Provide timely and insightful reports on team performance sales trends operational challenges and customer feedback.
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Key Attributes & Expectations

Professionalism & Leadership

• Be a valuesaligned leaderfair dependable and consistent.
• Model calm grace and composure even in highpressure situations.
• Embody Jahos brand voice and culture in every interaction.

Team Engagement & Empowerment

• Celebrate wins and recognize contributions frequently.
• Create opportunities for crosstraining and internal advancement.
• Treat every team member with dignity support and the tools to thrive

Communication

• Provide clear concise and compassionate communication.
• Promote transparency and twoway dialogue.
• Practice active listening with both customers and staff.

Efficiency & Innovation

• Organize prioritize and delegate effectively.
• Be proactive in addressing problems and improving systems.
• Champion innovative ideas from team members and guests alike.

Performance Indicators

• Team retention and employee satisfaction
• Guest satisfaction and feedback; online reviews and direct communication(s)
• Achievement of weekly and monthly sales goals labor goals and consistent staff schedule adherence
• Cleanliness sanitation compliance license compliance and brand standards
• Inventory accuracy and waste control

Required Experience:

Manager