Team Lead â Unified Underwriting Support
Team Lead â Unified Underwriting Support
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Job Description
Job Title: Team Lead Unified Underwriting Support
Department: Unified Underwriting Support
Location: Oak Ridge TN
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
The Team Lead of Unified Underwriting Support oversees daily operations of a growing team supporting both Personal Lines and Commercial Lines underwriting processes. This role provides leadership coaching and accountability to Assistant Underwriters and Policy Assurance Specialists ensuring accurate and timely delivery of underwriting support services. The Team Lead serves as the primary point of contact for departmental requests requiring the ability to respond quickly and prioritize effectively in a dynamic expanding environment.
Responsibilities:
Lead and supervise a team of Assistant Underwriters and Policy Assurance Specialists across Personal and Commercial Lines.
Monitor daily workflows to ensure timely completion of endorsements inspections policy issuance and documentation tasks.
Coordinate team assignments and prioritize department requests for underwriting support.
Serve as liaison between underwriting operations and agency partners to resolve escalated issues.
Provide coaching training and mentoring to foster professional growth and accountability within the team.
Develop track and report on team performance metrics to leadership.
Support continuous improvement efforts by identifying process gaps and recommending workflow enhancements.
Assist in hiring onboarding and training of new team members.
Maintain uptodate knowledge of carrier guidelines state regulations and underwriting requirements.
Requirements:
Strong leadership skills with prior supervisory or team lead experience.
Broad understanding of Personal Lines and Commercial Lines underwriting support functions.
Excellent time management and organizational abilities to manage multiple priorities.
Strong communication and interpersonal skills to coordinate across departments and stakeholders.
Proficiency with insurance systems Microsoft Office and reporting tools.
Ability to respond quickly to department needs and shifting priorities in a fastpaced environment.
Education/Experience:
Associates degree required; Bachelors degree preferred. Minimum 3 years of experience in insurance underwriting support customer service or operations with at least 1 year in a leadership or team lead role.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back with millions committed to childrens health with Helen Devos Childrens Hospital and UPMC Childrens Hospital of Pittsburgh.
For more visit or learn more here.
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Employment Type
Full Time
