Ticket Office Agent - Silver Legacy (Reno)
Ticket Office Agent - Silver Legacy (Reno)
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Job Description
Starting pay$15.00!
JOB SUMMARY
Sell or print tickets for shows and make dinner reservations for packages. Sell tickets to other shows using Ticketmaster. Make sure all guests have a positive experience while attending our show.
ESSENTIAL DUITIES AND RESPONSIBILITIES (May include but is not limited to the following)
- Sell show/dinner tickets print reservations and assist supervisor in loading shows
- Make sure all problems are solved in a quick and professional manner
- Ensure the safety of all guests
- Assist in the direction of guests to various locations and aid casino personnel with VIP guests
- Deal with challenging situations
- Keep track of supplies selling and restocking retail tracking daily sales of tickets restaurants retail Silver Legacy and Ticketmaster checking group information and booking reservations
- Exemplify our core values family style service our mission and vision
- Exemplify our DEI (diversity equity inclusion) culture
- Perform other jobrelated duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
- Must have the ability to provide our guests with excellent customer service observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests
- Must possess computer knowledge ticketing knowledge and good English communication skills
- Must have the ability to deal with customers daily
- Must be selfmotivated
- Must be able to handle money
- Must have good phone skills
- Ability to deal with stressful situations
- Ability to stand for long periods of time
- Must have the ability to use logical deduction to solve problems
- Must be friendly outgoing professional and a good communicator
- High School diploma or equivalent
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
- Hectic Box Office and Information Desk
- Nonsmoking showroom
- Work may be performed in an area which may be unusually noisy and crowded
- Mobility to include bending reaching prolonged standing and walking accessing and lifting items from floor level to six feet high
- Normal sense of smell touch sound and vision range
- Eye/hand coordination and manual dexterity
- Work area is subject to variable temperatures
- May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancyrelated conditions or where a conflict exists between the position and individuals religious beliefs or practices.
As a part of the new hire process candidates will be required to complete a background check postoffer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
