Technical Implementation Consultant

About Administrate

Administrate is a training management platform used by hundreds of companies around the world to plan schedule communicate and resolve issues in our customers training organizations. Our mission is to provide an industryleading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administering programs.

Weve evolved rapidly in recent years with our platform now serving enterprise customers at scale. With headquarters in Edinburgh Scotland a growing presence in Bozeman Montana and team members working remotely across the globe were proud of the momentum weve builtand even more excited about whats ahead.

Administrate is committed to being the Ultimate Human Organization. We build software but its our people who make usand our customerssuccessful. We hire from a wide variety of backgrounds because diverse perspectives make us stronger. If you share our values wed love to hear from you.

Who You Are

Youre a seasoned implementation consultant with a passion for technology problemsolving and customer success. You excel at translating complex workflows into smart scalable software configurations and thrive in fastpaced environments where collaboration ownership and adaptability are key.

You understand the value of clear communication crossfunctional teamwork and managing expectations with empathy and professionalism. Youre a natural at building trust with customers and colleagues alike. When challenges arise youre ready with a solutionoriented mindset and youre comfortable making decisions that balance technical best practices with business outcomes.

You love working with smart people navigating ambiguity and getting things done. Youre detailoriented but not bogged down by perfectionism. You deliver on your commitmentsand always look for ways to improve the process along the way.

What Youll Do

As a member of our Professional Services team you will lead the onboarding and configuration of Administrate for new customers. Youll act as the technical lead throughout the implementation lifecycle working closely with customers to understand their business needs and configuring our platform to align with their workflows and strategic goals.

Key Responsibilities

• Lead the endtoend implementation process for new customersincluding discovery configuration testing training and golive support.

• Conduct discovery workshops to capture workflow requirements and advise on configuration best practices.

• Configure product features and data workflows to align with business needs and platform capabilities.

• Serve as the primary technical point of contact for customers during implementation.

• Collaborate closely with Project Managers to ensure deliverables stay on track and aligned with scope.

• Provide training and documentation to ensure smooth handoffs to support teams and longterm customer success.

• Partner with internal teams (Product Engineering Support) to resolve issues and improve implementation quality.

• Deliver structured datainformed feedback to Product teams based on customer experience and market trends.

• Leverage deep understanding of the Learning & Development (L&D) industry to guide customer solutions contribute to strategic discussions and ensure alignment with industry best practices and evolving market trends.

What Youll Need

• Bachelors degree in Business Computer Science Information Systems or a related field.

• Experience in software implementation technical consulting customer onboarding or solutions engineering.

• Proven ability to manage complex projects and multiple stakeholders simultaneously.

• Strong verbal and written communication skills; comfortable engaging with customers at all levels.

• Familiarity with cloudbased software enterprise systems (CRM ERP LMS) and data integration workflows.

• Understanding of APIs data migration and system configuration principles.

• Excellent analytical and problemsolving skills with a focus on delivering value to the customer.

• Experience or deep interest in the Learning & Development (L&D) industry is strongly preferred.

What Youll Get

• Enjoy working as part of a talented team where everyones input is valued

• An unrivaled work/life balance you work a 4day 32hour week but get paid for 5 days!

• 22 days holiday per year (based on a 4 day week) plus 6 Company holidays

• Great tools MacBook 27 monitor mechanical keyboard etc

• Flexible working schedule

• 401K with matched contributions

• Excellent health cover

• Vision and dental

• Accidental death and dismemberment insurance

• Entirely private and confidential access to our resident therapist

Note: relocation for this role is not available you can work remotely from anywhere in the United States.