Senior IT Consultant (Greater Bay Area)

Whats an average day like

The clients youll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital Private Equity or Hedge Funds). Pliancy prides itself on working with clients who respect our team and expertise. Youre treated as one of their own not as an outside individual. Youll get to collaborate with teammates to solve interesting important challenges all of whom have a passion for technology and helping people. If you love innovating building relationships and socializing with fellow team members youll love our culture.

A typical week is a hybrid of regularly scheduled site visits across the Bay Area (San Francisco South San Francisco and the greater Bay Area) with occasional remote support consulting with your primary clients. Youll be drawing upon your experience to research solutions implement projects use technology to improve processes and workflows improve documentation train users and respond to adhoc requests. The remainder of the time is spent with the team on internal solutions special projects ticket escalations and learning new technologies.

Who are we looking for

Youre a highly serviceoriented person who is attentive and curious. You love connecting with people because you value the importance of creating relationships with the people you support. To you clients are people not cases to solve you build relationships and as a byproduct you build trust. Few things make you feel better at the end of a workday than helping your clients to be efficient and productive in their work. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and theyre grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies often pioneering the adoption of these tools.

Responsibilities:

• Accountable for successfully supporting multiple greater Bay Areabased clients by building relationships and providing exceptional IT thought leadership and service execution
• Assisting the client with lab environment buildouts installation vendor management scoping adequate futureproof solutions data flow maintenance and best security practices.
• Driving the adoption of forwardthinking technology in a rapidgrowth environment
• Identifying unique cuttingedge solutions to business problems leveraging technology
• Scoping client solutions identifying the best solutions and implementing them with a client
• Providing hightouch support to executives executive assistants and staff
• Troubleshooting daytoday technical issues and assisting with daily requests
• Conducting IT operations for clients including user administration and support
• Training and assisting with the use of tools and technology to meet business needs
• Documenting assets configurations passwords processes etc. and maintaining current and accurate documentation
• Assisting with office moves upgrades and AV deployments

Requirements: (these are highly recommended however we review all applicants)

Should have

• 5 years of general IT support experience in a consultative environment
• Extensive knowledge and understanding of the capital/asset management and/or life science environments (buildouts integration data flow maintenance best security practices)
• Communication is the key to success in this role. Strong communication skills are required Prompt and articulate emails Slack messaging and ticket notifications for keeping the client and team informed follow up and follow through on tasks
• Collaboration Ability to encourage camaraderie and work cooperatively within a team
• Knowledge in implementing compliance controls for the company
• Soft skills (personality relationshipbuilding communication stress management)
• Teamcentric mentality focused on succeeding together (collaboration communication documentation improving processes)
• Experienced and comfortable supporting and communicating with executive teams
• Experience using Professional skills to solve business needs independently
• Extensive macOS and Windows Desktop experience
• Extensive M365 GSuite / Google Workspace administration experience
• Addigy/Jamf/Intune MDM (Device posturing) experience
• Working Knowledge of Active Directory / Azure AD
• Experience with cloud ID services Okta / DUO and other MFA/SSO providers
• Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte)
• General understanding of network fundamentals and ability to configure GUIbased network hardware
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• Incredible sense of pride and passion for what you do and a desire to help your teammates
• Ability to commute to and from clients located in (insert city location)
• Authorization to work in USA for any employer

Nice to have

• Prior experience supporting capital management firms
• Prior compliance experience (Gxp SOC HIPAA)
• Videoconferencing/AV experience Zoom Zoom Rooms Google Meet
• PowerShell & Scripting
• VoIP Support & Management
• HighLevel Network management experience
• Data flow structures and best practices for mid/large size companies

Benefits

• Generous salary aboveaverage pay ($110000$125000 per year dependent on experience) including a quarterly incentive pay program
• Healthcare: Premiums 100% covered for employees 50% for dependents for our base level plan with the option to upgrade
• Medical HRA: Companyfunded reimbursement account to help cover copays deductibles and coinsurance
• Optional dental and vision plans are offered for you to opt into
• 401(k) Offering
• Unlimited PTO
• Paid leave for new parents
• Employerfunded commuter benefits and mileage reimbursement
• Employee stock options so you can share in Pliancys success