Customer Account Professional - Hybrid
Customer Account Professional - Hybrid
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
At Arbella were focused on people. We work hard to attract and retain the best. That means providing a great work environment encouraging work/life balance offering flexible work arrangements competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we too can grow as a company.
Other perks include:
Onsite gym and fitness classes and oneonone personal training
Onsite nurse nutritional counseling and mental health resources
Fullservice cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee Diversity and Inclusion Council and
more
A company committed to community: volunteer opportunities employeeled community efforts
and the Arbella Insurance Foundation
Robust training mentorship and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace thats diverse inclusive and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009!
Other perks include:
Onsite gym and fitness classes and oneonone personal training
Onsite nurse nutritional counseling and mental health resources
Fullservice cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee Diversity and Inclusion Council and
more
A company committed to community: volunteer opportunities employeeled community efforts
and the Arbella Insurance Foundation
Robust training mentorship and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace thats diverse inclusive and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009!
The Customer Account Professional is an individual who understands and supports our commitment to exceptional service consistent with Arbellas brand. They are the Voice of Arbella building relationships making connections and providing superior customer service experiences.
Key Responsibilities
- Sensitive to the needs of our agents and customers acts in a consultative manner to address the needs of all policy matters while delivering paramount customer service.
- Manages customer interactions across multiple communication channels in an effort to assist insureds with underwriting of their policies answer and process billing inquiries and make policy changes as needed.
- Educate and advise insured including but not limited to: identifying risk exposures explaining coverages and types of policies suggesting specific coverage enhancements confirming recommendations in writing when appropriate and resolving general customer inquiries.
- Identifies and recommends beneficial coverage enhancementsand works within appropriate underwriting authority and agency preference.
- Manages agent interactions across multiple communication channels and collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
- Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
- Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business rewrites conversion business endorsements cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
- Respond to existing clients to identify both new and/or additional insurance needs recommend coverages calculate and quote premium rates for recommended protection explain policy features & benefits present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
- Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
- Review all applications renewal requests and endorsement compliance with underwriting authority and guidelines.
- Completes outbound calls to obtain necessary information for policy transactions renewal opportunities and coverage counseling.
- Collaborates with other stakeholders to understand trends compliance and other requirements
Requirements
- Maintains Property & Casualty licensing requirements for all states in Arbellas footprint. Training and company sponsored agent licensing is provided.
- Excellent customer service communication and collaboration skills.
- Sound customer service work experience
- Strong time management skills with attention to detail
This career opportunity starts around $26.00 per hour or more depending on skills and work experience. We value worklife balance so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program exceptional benefit and wellness programs career development flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
#LICL1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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