VOIP Engineer

Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

This VOIP Engineer focuses on maintaining the stability reliability and performance of the VOIP Enterprise Solution. This includes the Call Manager (Cisco) or Communication Manager (Avaya) Voicemail and other services. The VOIP Engineer will also manage the integration between the Avaya system and the Cisco VOIP system. The VoIP Engineer will provide daytoday on/off prem support proactive maintenance and perform independent complex system troubleshooting. Provides tactical solutions and work with the Sr. VOIP Engineer on strategic direction roadmap design installation and configuration of all IPbased PBX telephone systems/services. Strong troubleshooting skills in Unified Communications and Contact Center environments is highly valuable to support business Telecom needs and requirements. This role will also assist in the operational strategic planning and business continuity / disaster recovery solutions.

MAJOR RESPONSIBILITIES:

• Manage and support VoIP infrastructure and other supported applications. Train Telecom team and act as tier 3 level of support day to day challenges and projects and maintain documentation.
• Provide support voice communication business needs including on call support or emergency outages. Practice telephony asset management including maintenance of component inventory and related documentation and technical specifications information.
• Design manage and support VoIP mobility. Follow Disaster Recovery designs as per UPRIT policies. Test and develop new technology in accordance to UPRIT Mission Statement and business goals.
• Design manage and support VoIP solution including multisite utilizing SIP solutions on Cisco and Avaya platform. Develop and maintain VoIP infrastructure documentation.
• Lead and assist with special projects. Work with all project teams to understand requirements formulate VoIP / SIP solution implement and support solution. Responsible for successful implementation supporting the respective projects deliverable.
• Work with thirdparty vendors and Cisco TAC Support and Avaya Support.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Associates degree (AA) required.
• Bachelors degree or Masters degree preferred.

EXPERIENCE:

• 3 years experience in Telecommunication Administration and Provisioning
• 2 Years Avaya or Cisco VoIP
• 3 Years of practical experience with Cisco VoIP technologies including CUCM (Cisco Unified Communications Manager) Unity Connection and Cisco Voice Gateways is essential. Knowledge of IX Messaging AEP (IVR) VoIP SIP Protocols and Call Routing.
• Proficiency in networking concepts protocols like SIP and H.323 Analog Gateways 3rd party SIP endpoints and troubleshooting skills are also crucial.
• Knowledge of AvayaCisco integration call center and cloud solution a plus.
• Or equivalent combination of education and experience.

CERTIFICATIONS LICENSES REGISTRATIONS:

CCNA Voice or CCNA Collaboration (preferred) or ASTA Certified (preferred)

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando viaemail the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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