Part-Time Resident Service Associate, PV Dundalk

• Consistently and genuinely demonstrate the HEROES principles of HELPFUL ENGAGED RESPONSIVE OUTSTANDING EXCELLENCE and SUCCESS in all activities and interactions.
• Identify plan market organize and conduct a variety of resident programs activities and services.
• Provide excellent customer service while achieving or exceeding the companys goals and objectives.
• Ensure that the resident services offered comply with all company polices and requirements as provided by the Resident Services Coordinator.
• Provide general case management (including intake) and referral services to all residents needing such assistance.
• Implement and execute the Resident Service Plan.
• Maintain a directory of dependable and affordable service providers for commonly needed services.
• Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Coordinator along with suggestions for improvement.
• Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social health and recreation needs.
• Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
• Maintain strict adherence to the federal Fair Housing Act which prohibits any preference limitation or discrimination because of race color religion sex handicap familial status or national origin or intention to make such preference limitation or discrimination.
• Develop and maintain a monthly newsletter and activities calendar.
• Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
• Ability to access all areas of the community.
• Other duties as assigned.

Supervisory Responsibilities:This position has no supervisory responsibilities.

ESSENTIAL SKILLS EXPERIENCE AND TALENTS:

• Experience working with special needs populations including seniors persons with disabilities and low income populations.
• Ability to work with culturally diverse populations.
• Ability to work independently and under own initiative.
• Proficient working knowledge of and ability to advocate organize problem solve and provide results for the elderly and people with disabilities.
• Proficient knowledge of Microsoft Office Suite.
• High School Diploma or G.E.D.
• Possess and maintain a valid instate drivers license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job the associate is often required to read write stand walk sit use hands to finger handle or feel objects tools or controls reach with hands and arms balance stoop kneel crouch talk and/or hear. An individual in this position will be required to lift or carry weight up to 25 lbs.
• While performing the duties of this job the associate is exposed to minimal to moderate noise. The associate may be required to work extended periods of time at a computer terminal. The associate occasionally works in outside weather conditions and is occasionally exposed to wet hot humid and/or extreme cold conditions.

Total Rewards at Enterprise:

• You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
• The base hourly rate for this role is between $16.50$18.00/hour depending on level of skills and experience.
• The hourly range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills education location experience and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise and other rewards may include annual performance bonuses and generous paid leave programs.
• Enterprise allows flexible work arrangements to promote a better worklife balance. We offer health advocacy EAP and mental health benefits. We round out our total rewards package by offering financial education wellness programs and autoenrollment in the companys 401(k) plan with employer matching contributions. Finally you will have learning and development opportunities including tuition reimbursement for jobrelated courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.