Warranty Customer Service Representative
Warranty Customer Service Representative
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Job Description
Are you highly organized personable and skilled at handling a high volume of customer calls Were seeking a Customer Service Representative to be the initial point of contact for homeowners regarding warrantyrelated service requests. This is a great opportunity for someone with strong communication and administrative skills who is comfortable managing customer expectations and coordinating internal service efforts.
This position plays a critical role in ensuring homeowner satisfaction by professionally handling warranty concerns accurately entering service data and facilitating timely repairs through the appropriate personnel.
Key Responsibilities:
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Serve as the first point of contact for homeowners regarding warranty repair issues
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Answer and manage a high volume of inbound calls (approximately 95% of role)
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Enter work orders service requests and followup data into internal systems
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Coordinate with field technicians and assign service tasks
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Act as a liaison between homeowners trades and internal Customer Service teams
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Maintain customer service records files and warranty histories
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Prepare orientation and walkthrough packets for new homeowners
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Process purchase orders basic correspondence and service reports
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Monitor and update department inventory and files
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Ensure customer concerns are resolved in a professional timely manner
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Conduct all business with integrity and professionalism contributing to company goodwill
Required Experience:
Unclear Seniority
Employment Type
Full Time
